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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Big yellow storage

By cozza76
September 17, 2014 in General Consumer Issues

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cozza76

Posted September 17, 2014

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#1

Posted September 17, 2014

I have booked and paid for a 30 sq ft room at Big Yellow Storage. I am now using it and become aware that, indeed, it is not 30 sq ft, but 25.

I complained for that, but they said that according to their records that room is a 30 sq ft. So, even if it is a 25, I have to pay as it were a 30 (!?!).

Morover, in the meantime I was able to remove some stuff and a 20 sq ft room would be now enough.

But they say that prices have increased and that a 20 ft would today cost more than a 25ft. The problem is that they refuse to show me any written document with their fares.

I don't know what to do.

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citizenB

Posted September 17, 2014

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Posted September 17, 2014

They should provide you with a list of fees if asked, I would have thought - I wonder if having a word with Trading Standards might help ?

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