double glazing company closed down

[Parky54]

Please help through a builder carrying out an extension we purchased on his recommendation French window door approx. £4000, 2 years ago, we gave him the money to purchase these, 3 weeks ago doors came of their runners we tried to contact company they had closed, builder says it is not his responsibility and that's that, double glazing company installed door/windows.

Is this true? is there anything we can do or approach, any advice greatly appreciated as I am severely disabled and have limited income.

[i hate bailiffs]

I doubt it is down to the builder as it was another company who fitted them

It would not of hurt him to look at them

 

There is plenty of company's who repair double glazing parts may be worth getting a quote off them

[f16]

Is there a "warranty" with FENSA ?????

[rebel11]

Hi Parky54

 

How did you pay?

 

http://www.which.co.uk/home-and-garden/home-improvements/guides/how-to-buy-double-glazing/your-rights-when-buying-double-glazing/

[Parky54]

Hi and thank you for replies sorry about delay in reply, builder did look say`s doors will have to be removed and runners replaced(they are 3 large patio French window doors) expensive, builder was given cash to buy them as part of the extension build, fensa do not appear to be interested there duty appears to be safety.

many thanks

[f16]

I would say "Doors coming off runners" Is a safety issue !

[Parky54]

Hi to all this may come as surprise or not but after contacting FENSA, there response is" they are not responsible for window, door fittings etc when they are fitted to an extension of any kind, only responsible for correct fitting and safety to original layout of building i.e as it was built to plan"!!!!, and it is all self certified they do not have inspectors of their own but employ as required. My ribs have cracked:x thanks again for replies

[f16]

Hi to all this may come as surprise or not but after contacting FENSA, there response is" they are not responsible for window, door fittings etc when they are fitted to an extension of any kind, only responsible for correct fitting and safety to original layout of building i.e as it was built to plan"!!!!, and it is all self certified they do not have inspectors of their own but employ as required. My ribs have cracked:x thanks again for replies

 

What can I say. ..........

Chocolate "Tea Pot". ......... Ashtray on a motorbike!!!!!!!!!

[ericsbrother]

as you paid cash to the builder you will find it very difficult to get anywhere but in theory if he employed or chose the subcontractors he is responsible.

FENSA just indemnify you against the council's planning dept telling you to pass building control or remove said items. Conservatories do not count, not sure about extensions though so FENSA may be wrong.