guess what - Stemologica got me as well

[curvissal]

Hi new to all of this so bare with me please,

 

 

Feeling like a prize mug today and want to warn anyone who is thinking of ordering stemologica to

 

 

please please read small pint before you order.

 

 

This product will only cost you £3.95 .

 

 

. . if you don't like it and send it back within 14 days otherwise the actual cost is £97.95

which yes you have guessed correctly has been taken from my bank this week.

 

 

When I placed my order I was also not made aware that if you do not contact Stemologica or return the items within 14 days,

then Stemoligica kindly auto refill your order

- re sending you the products as well as charging you £60.95 every 30 calander days!

 

 

Luckily I've managed to stop further payment to the company after contacting my bank/ fraud department.

 

 

I'll also be writing a letter to my bank and the head office.

 

 

I contacted Stemologica to cancel my order twice but as yet have had no reply from them.

 

 

Very disappointed and ironically have more wrinkles as a result!

[curvissal]

To all. Make sure tat as well as sending the product back you also stop the auto refill which you can find right at the bottom of the web page

[curvissal]

I have been on the phone all morning and find the best people to talk to are citizens consumer advice which are part of the trading standards group. I have been told they are looking into this web site in reference to the regulations act 2013. I also called the customer support team at stemologica who refused any refunds

[curvissal]

Hi d I have called my bank and although they can stop any further payments they will not intervene as far as recovering the first payment of £97.95 they told me it is not fraud as I accepted T&Cs

[dx100uk]

wrong

 

 

go demand a chargeback.

 

 

read the long post earlier from me in this thread

 

 

its a very well known spoof

they should be acting just like the other banks have

 

 

go read the threads on lift and glow too here

 

 

same thing

[curvissal]

Hi d and others thanks for advise I have been following all posts for the past few days I will try the bank again as this is all getting a little messy ,hope to hear better news soon C

[curvissal]

Hi I have just spoken to my credit card again to request a charge back

and have been refused on the grounds that I clicked on the T&C

so in other words tough luck,

they refer to this as a legal [problem]

 

 

however after a long talk with citizens consumer advice group this is not legal under the trading law of regulations 2013 ,

when ordering goods online you should be provided with a durable form ie text message, email, or written letter

this is needed for a consumer contract to be legal (information cancellation and additional charges),

 

 

I did not receive any emails, conformation of order, customer reference number which should have been provided

therefore this site does not conform to UK law .

 

 

The next stage if like me your credit cad will not allow a charge back is to speak to an ombudsman good luck C

[curvissal]

Can anyone give me the email address for stemologica as my emails are getting through, I need a working email or customer support address .many thanks C

[dx100uk]

if its a credit card

you cant do a chargeback

 

 

use section 75

 

 

dx

[dx100uk]

own thread created

 

 

dx

[curvissal]

I seem to have lost the thread to stemologica, I can only read page 1 of posts can anyone help? C

[dx100uk]

to hi-lite the extent of the issues

 

 

people have had their own threads created.

from the mass thread

[curvissal]

ok I'm not sure what that means but thank you anyway, I also tried to get my money back by section 75 and was told this does not apply to my claim as it's under £100. C

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/showthread.php?431813-guess-what-Stemologica-got-me-as-well

 

 

your is here as per the post I sent you

 

 

dx

[curvissal]

Can anyone give me working email address for stemologica, I have tried the one hidden in terms and conditions but have had no reply from them other than to tell me my email was blank??

[Bazooka Boo]

I wouldn't worry about them, it's one big con, they had my mother too but fortunately she had me as her son so got all her money back,

 

Once you have cancelled the CPA and they find they can't get their ill gotten gains off you, they will be in touch.

Then you simply tell them that you no longer want their products, and any future products they do send will be binned.

[dx100uk]

various posts from many threads merged to your own thread

 

 

please only post here for your issues with spermy

 

 

dx

[shelley56]

as you can guess i have been caught by the [problem], received free trial got skin irritation,

 

 

tried to send product back with no success

 

 

got charged £97.95,

 

 

had to cancel further payments with bank/fraud department,

 

 

contacted stermological customer support after 6 attempts finally had reply they will get back to me in the next 24 hours(we will see if they do)

 

 

anyway still £97-95 out of pocket and cream i can not use.

[dx100uk]

you need to start a new thread

 

 

of your own

dx

[Bazooka Boo]

as you can guess i have been caught by the [problem], received free trial got skin irritation,

 

 

tried to send product back with no success

 

 

got charged £97.95,

 

 

had to cancel further payments with bank/fraud department,

 

 

contacted stermological customer support after 6 attempts finally had reply they will get back to me in the next 24 hours(we will see if they do)

 

 

anyway still £97-95 out of pocket and cream i can not use.

 

And post back here with the link to your new thread.

 

All in all, it's a big con that thousands of people have fallen foul of. Report it to action fraud also, and trading standards, it won't help you, but it may very well get them closed down, they have already appeared on Watchdog!.

 

Cancel the CPA with your bank and instruct them that you have been subject to fraud and do NOT wish to pay them anything in the future.

Reclaim the money using the visa debit chargeback, the bank should do this immediately, don't let them give you any flannel.