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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Wonga Identification check on Credit report - why???

Haven't a clue
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renegadeimp

renegadeimp

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Could be part of the new thing they have been told to do regarding compensation for the people they lied to.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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citizenB

citizenB

Posted
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Email or write to them and ask why - do not telephone them.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted
It will be part of the compensation thing, they must have searched me as well to find my new address but the search isn't showing on my file mind you.

That is correct, there's been 100s if not thousands of such checks, only thing you see is the alert, no one else can see anything.

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted
Thanks all for your responses' date=' I just thought it was odd as I'd heard nothing since 2010 when I had the loan and haven't been in touch since.[/quote']

It's nothing to worry about!!

Dis you ever receive one of the " solicitors" letters?

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
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No letters of any kind as the loan was repaid on time?

Good grief Wong are being thorough!!

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  • 5 weeks later...
Haven't a clue

Haven't a clue

Posted
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Posted

Quick update.

 

I raised a complaint to Wonga via email, they acknowledged by return, sending me an automated reply saying they'd investigate and respond within 7 days. Despite this being a month ago, i've received nothing else. Is this standard procedure that they don't bother investigating?

 

Also, I raised a dispute with Noddle, the id check has now dropped off and/or disappeared from my credit file? I find it odd Wonga would deal with the credit agency but not tell me anything why they placed it in the first place?!

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citizenB

citizenB

Posted
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I think you emailed them didn't you ? Did you head it FORMAL COMPLAINT ? Did you obtain a read receipt ?

 

IMHO, I would either send them another email or send a letter using tracked mail to their head office. If you raise a formal complaint, they should respond asap with an acknowledgment and the complaint should take no longer than 8 weeks to deal with - after which you can then escalate to the ombudsman.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Haven't a clue

Haven't a clue

Posted
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Posted

Hi Citizen B,

 

Thanks for the quick response.

 

I did email the complaint to the mailbox detailed on their website. The acknowledgement is copied in below. the Customer Complaint procedures they sent me clearly states complaints can be made by email also.

 

As far as I can see, they've had 4 weeks of the 8 allowed for FOS to investigate? I'm just a bit surprised considering the FCA giving them a shoeing a while back, they've decided not to properly investigate?

 

"Thanks for your email on 24/08/2014. Our escalations team is looking in to this matter.

 

We’ll do our best to resolve it asap and we’ll send you an update within 7 days of receiving your email.

 

A copy of our complaints policy is attached. This includes useful information on how we deal with complaints.

 

If you want to speak to us directly about this, please don’t hesitate to call 0207 138 8330.

 

Yours sincerely,

 

Escalations Team

Wonga.com"

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renegadeimp

renegadeimp

Posted
Posted

If you marked it formal complaint then they have 8 weeks. Wonga use the 7 day thing simply to acknowledge your complaint. Nothing more.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 4 weeks later...
Haven't a clue

Haven't a clue

Posted
  • Author
Posted

So, the 56 days has expired with no explanation from the company. That said, the marker has been removed? Noddle can't provide any additional reason why, just referred me back to Wonga?

 

All seems a bit odd? I know Wonga are under the cosh at the mo from the regulator but is this standard treatment from the company?

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citizenB

citizenB

Posted
Posted

I would send them a gentle reminder - you have a complaint in with them that should have been dealt with by now.

 

Either they respond to the issues in your complaint or provide you with a final response letter which you can provide the Financial Ombudsman to enable the escalation of your complaint.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted
I would send them a gentle reminder - you have a complaint in with them that should have been dealt with by now.

 

Either they respond to the issues in your complaint or provide you with a final response letter which you can provide the Financial Ombudsman to enable the escalation of your complaint.

Noddle is slow it receives it's data " 2nd hand" provided by its parent company Call Credit.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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