O2 Contract Cancellation Advice Needed

[kydcarmen]

Hi, I would like so advice on where I stand regarding a contract I have with O2. I have a 2yr contract with 1yr left and for the past 9 months have had constant problems with my connection and then the over the past 4 months it is very rare that I actually get a signal, so I have complained to them in writing regarding this and has requested that I wanted to cancel my contract with them without being charged for the full term of the contract as they cannot provide a useable service.

 

They stated that I will be charged and then all of a sudden the week that they dealt with complaint relating to the fact that I do not get a signal and cannot use my phone I apparently went over my minutes and have a bill for £136.

 

Any advice is appreciated to help me challenge O2 and the contract.

[AndyOrch]

Thread moved to the correct forum.

 

Regards

 

Andy

[MaxxPower]

Have you run a few checks? Does your SIM card work in other phones? Do other SIM cards work in your phones? Have you recently moved to a location where O2 don't provide a signal?

[rebel11]

Hi kydcarmen

 

Heres some information, don't speak to them over the phone, only emails/letters.

 

http://www.which.co.uk/consumer-rights/problem/i-keep-losing-mobile-phone-signal-in-my-home-what-can-i-do

 

http://www.theguardian.com/money/2013/dec/17/what-to-do-poor-mobile-coverage-4g

[kydcarmen]

Been having problems since last year when a storm caused problems with the cell mast according to O2 but more recently all they keep telling me if as there is only one mast in my area that there is an extremely high demand and thats why I my calls are always dropped and don't get a signal, so to me they cannot provide a useable service.

[kydcarmen]

Thank you for the helpful links, will be putting them to some good use.

[kydcarmen]

Not getting anywhere with O2, just keep going round in circles. Does anyone know if there is a legal way to sort this out?