MMF Chasing Wageday Finance Debt Settled with MacKenzie Hall!!

[nortellini]

Hi

 

I have been getting harassed nonstop by MMF - regarding a debt which I settled via MacKenzie Hall for a Wageday Advance debt.

 

The debt was paid off 2 years ago - incurred due to moving house and new bank card / account etc - and eventually the debt for a payday loan was cleared with MacKenzie Hall. I have a screenshot and emails to substantiate this.

 

MMF are now chasing me for additional charges on top of this it seems...........of over £120!

 

I have asked them to substantiate the debt and all they have done is provide some numbers - which does refer to the sum that I paid, but these are just typed into the letter, and that there are costs outstanding.

 

There is no copy of the original credit agreement, no copy of anything with reference to the additional costs incurred, which have never been advised to me.

 

Can anyone advise what I should do next? Is there an email address that I can contact at MMF - as their generic one never responds to me, and I have emailed Wageday Advance to confirm payment of this and they are also now ignoring me!!!

 

Strange how they respond to emails when you are after money or repaying them back!!!

 

Many thanks in advance

[Crocdoc]

Write to MMF denying liability (recorded delivery) and ask them to fully support their claim in detail. If they continue to write to you without providing proof you can then complain to them on the basis that they have failed to substantiate their claim. This in itself will get you nowhere as they will not respond, however you can then complain to Financial Conduct authority.

 

Try to avoid using big words when dealing with MMF as it will just confuse them.

[nortellini]

Thank you for your help! Will do!

[renegadeimp]

Specifally write to rob sands - compliance officer and invoke the formal complaint. Mark it private and confidential. Do Not send the complaint anywhere else within mmf.

[BRIGADIER2JCS]

Rob Sands Director of Compliance MMF, Do not use an address with PO box number it will not get signed and will likely be ignored.