Matalan/IT Luggage Suitcase

[techman1]

Hi, I bought my suitcase from Matalan what I thought was around 11 months ago. I can't seem to find the receipt but was told by your customer services telephone line that it's not needed due to the warranty that is on the suitcase of which is 10 years.

 

It seems that a screw has dropped out of the metal arm that the plastic screws into and therefore has affected the way that the handle comes up and goes back down deeming it a manufacturer fault.

 

The manufacturer informed me to take it back to Matalan and get it exchanged. Hooray! Upon taking it back, they scanned a barcode inside which said it was £30, though I remember paying at least £50 for it. They can only assume that the last price they sold this particular model at (which is now end of line) was £30 in a sale, and nothing says otherwise that I didn't pay £30 for it. The new equivalent models are £45 to buy like for like.

 

I've contacted all of my banks and all of my credit cards, and can't find any proof of purchase anywhere, so I can only assume that I paid cash, which is something I hardly ever do, and I'm trying to think back as to why I would have.

 

Where do I stand legally, as a friend of mine states it was 2012 I bought it, but I honestly thought it was less than a year ago, so shows how much I know about dates and times.

 

I'm not trying to [problem] anyone for more money or anything. I just want a like for like suitcase as part of the worlds lightest range, with 4 wheels and a working handle.

 

Where do I stand?

 

Many thanks.

[citizenB]

Is this a letter you have sent, or intend to send to Matalan ?

[techman1]

I've been dealing with Matalan face to face, and IT Luggage via email.

[citizenB]

You might want to email/write to Matalan at their head / registered office.

 

However, TBH, unless you can find either a receipt or a record of payment (credit/debit) card then I thik you might have to accept the lower value.

[letsgetitsorted]

i have had a to take things back to matalan and sometimes withouth the receipt, they have always beenn able to find the purchased items through the matalan card, might be worth a try there.