Plusnet and Moorcroft debt recovery

[F1racer2014]

Hi,

 

I am having problems with Plusnet.

 

I left them in the beginning of January 2014 after a few years of trouble free good service.

I only left due to a good deal with another provider.

 

I emailed and rang Plusnet a couple of times around the date I changed over to ensure I had paid all money owed.

I even had emails back confirming this.

 

a short while after I had a letter from a debt recovery firm called moorcroft demanding £347.75.

 

I told the person from Moorcroft the story and that I had proof that I owed no money

and she promised to get back to me after talking to Plusnet.

 

Of course that never happened.

 

I have been in contact with Plusnet and after a 25 minute+ wait I finally got to speak to a nice lady who promised to take care of this.

 

Now I am getting calls at various times of the day and night from Moorcroft

and the money owed has now changed to £16 (don't know why).

 

I can't seem to get any where with this case and

I'm worried that it might affect my credit rating in some way.

 

At one point in one of my first contacts with Plusnet I even paid a small amount of money just to get rid of this case

even though I know I did not owe anything at this point.

 

I might have gone back to Plusnet at some point in the future as I had a really good service while with them

but after this pain I will never use them again and further more will go out of my way to make sure Friends and family will never use them.

 

I find it absolutely mind boggling how a company of this size and fame can not sort out a simple thing

such as a customer leaving and also that I am expected to use my time and money hanging on the phone just to speak to someone,

just to ensure that I am not going to be tainted by a debt recovery firm.

 

Sorry for the rant in this (my first) post but the whole thing leaves me feeling angry and frustrated.

[dx100uk]

well don't ever ring a DCA

 

they are NOT BAILIFFS

 

and have NO SUCH LEGAL POWERS

 

get your credit file

 

make SURE its not been thrashed!!

 

dx

[i hate bailiffs]

You need to write to them marking it formall complaint

As speaking to them on the phone does not work as they do not care and will be seen as wasting there time they have far better things to do than speak to customers!

If there is just £16 owing pay it to plus net directly

Ignore morecrap

[silverfox1961]

Hi and welcome to CAG

 

In my opinion, within the formal complaint you make to Plusnet, remind them that the DCA are acting on their instruction and as such they are fully responsible for the DCA's actions and the amount of calls from Moorcrap amounts to harassment.

 

Include copies of the emails you have and demand an explanation of how they can say one thing yet do something else.

 

If Moorcroft have not been told to stop calling, you feel a 'gesture of goodwill' is in order for the stress this has caused you.