Problem with Ideal World TV Shopping Channel

[derbypub]

Hi.

 

Getting a bit peed off with them at the moment so decided to call here and see if I can scare them a little with some legal stuff, lol.

 

Right may I just add we have bought from Ideal World a few times and no problems, having said that we havnt had to return anything.

 

On the 1st March we purchased 2 (two) apple ipad 1 at a cost of £339.98

we decided to pay for the items on flexi pay over 4 payments,

the 1st on the day of order £91.03 and then a further 3 payment over the next 3 month of £84.98.

 

Feeling excited like a child getting a new toy I looked up some reviews online and realised that they did not have back facing camera.

This was on the 4th march

 

I rang them to cancel the order and was informed they cant cancel because they are ready for dispatch,

I was advised to refuse delivery of items and when they got them back I would have a full refund,

GREAT.. well that's what I thought.

 

After a couple of days 6th march I looked on my account to see if they had ben dispatched

and they hadn't they didn't get dispatched until the 10th,

items arrived on the 14th I think no paper work for it so not sure, anyway I refused the order.

 

The next day I went onto hermes website to see if my order was being track with the same tracking number

and there it was in black and white " DELIVERY REFUSED BY CUSTOMER ".

 

Ideal Homes got it back on the 16th March,

and to there word a refund on 20th of £42.52 (postage discounted)

and then we got a new bill through the door dated 21st march stating the refund

and amended flexipay payment schedule for 1 item.

 

I rang them again,

explained the situation and they said they only received one back,

I explained I sent both back and they said they were going to look into it,

 

3-4 days later I rang again they said they would ring me back but didn't.

 

I sent a email stating I was going to go to trading standards and

I think I jeed them up a bit because they rang me the day after

I think this would have been around the 27th thought I was getting some where,

 

I had to email with a threat stating this is ther last chance because a payment for a product

I don't have was due to come of my credit card on the 1st April,

I also said that it was making my wife very ill and they replied with.

 

----------------------------------------------------------------------------

Dear Mr ?????

Thank you for your recent email dated 27/03/14.

 

I have looked into your query and firstly I would like to thank you for your patience in regards to this matter.

Please note that after looking onto your account I can see that one of my colleagues has already escalated this matter further

and we are currently waiting for the response from our returns department.

 

I have today extended the flexipay date until 15.04.2014 to make sure that you will not be charged any money until the problem is resolved.

 

Furthermore, once we have had the response we then will contact you to advise.

 

Once again I would like sincerely apologise if this matter has caused any inconvenience to yourself and thank you for your patience.

 

Should you have any further questions in relation to your query please respond to this email quoting Ref: SAxxxxxxxx.

 

Alternatively you can contact our Customer Service Department via telephone on 08717 123 456*.

 

Yours Sincerely,

 

Zivile

 

Ideal Shopping

Customer Service Department

 

*Calls cost 10p per minute plus network extras

 

 

--------------------------------------------------------------------------------

 

 

It is now the 8th April, no letters, no email and no phone call, and most of all no refund.

 

They have admitted they have received the parcel back because of the refund for 1 but not for the pair,

when they were delivered there was in 2 parcels and I refused both.

 

Any advise would be gratefully received I would just like some ammunition to throw at them to get them on the case, and my money back.

 

Thanks in advance

[dx100uk]

under DSR rules

you can cancel for a complete refund.

 

if they didn't receive one

 

that's their issue between them & hermes.

 

end of!

 

dx

[derbypub]

That's what my argument was with them, I use the word was because just today I have received my refund, cant believe after posting on here it gets sorted within 24hr, lol, wrote all this for nothing. Thanks anyway.