BH tried to claim money for TV - now ignoring fees reclaim

[watts320]

I have done my working out sheets, sent a letter with what I want doing (claiming money back) sent it all in plastic wallets, all neat and tidy.. sent the letter 1st class recorded, its been signed for over 21 days ago.

 

They had 21 days to fulfill my request n give me what is rightfully mine..

 

I have had no repsonse at all from them. What is my nxt step?

 

Thanks.

[citizenB]

Where did you send this to - the store or their head office ?

 

They have 8 weeks in which to resolve your claim, after which time they should either have given your money back or sent you a letter saying they wont and it is their final response. You can then take your claim to the FOS or issue a claim.

 

I believe they are supposed to acknowledge your claim within a short time, but doesnt surprise me that BH hasnt done this.

 

Have you printed off the signature page from the Royal Mail's website ? If not, do that and keep it and the recorded slip, safe with your copy of the claim papers.

[Jason BrightHouse Web Rela]

Good Morning watts320

 

I apologise if you still have not had a reply to the correspondence you have sent to us.

 

In order for us to provide an update regarding this matter, I kindly request that you email us at customer.relations@brighthouse.co.uk quoting your reference F0699442.

 

Alternatively, please give our Customer Relations Team a call on 0800 526 069 and we will be happy to discuss this matter further.

 

Many Thanks

 

Jason

[hyperjase]

That sounds familiar, I never received a reply either. I'm letting the Court sort this out now, no communication = not good Brighthouse.

[renegadeimp]

make sure you give them the 8 weeks first. Do everything correctly your side. Theyve already made mistakes their side and will undoubtedly make more.

[marcus6]

I have done my working out sheets, sent a letter with what I want doing (claiming money back) sent it all in plastic wallets, all neat and tidy.. sent the letter 1st class recorded, its been signed for over 21 days ago.

 

They had 21 days to fulfill my request n give me what is rightfully mine..

 

I have had no repsonse at all from them. What is my nxt step?

 

Thanks.

 

For a reclaim you have to give them 8 week! you your self can not just put i give x,y,z time? it has to be 8 weeks

 

It will come on the 11th hour just like mine did! ie, day before the 8 weeks is up.

[hyperjase]

Mine was sent in January of this year, 4 months on -- nothing, they've had plenty of time with me and I'm done with these "people", I'm letting the legal system deal with them.

[watts320]

I got a letter about a complaint and Im to ring them up other wise they will close the complaint case. But is the reclaim classed has the complaint, cos otherwise Im not sure why i have gotten this letter.

 

But in this letter they sent, it states they have tried to contact me. Which they haven't done.

[veganite]

I would suggest that you deal with this 'retail outfit' only in writing and not deal with them on the telephone.

 

If they refuse to repay you the money that you are owed, then if you deal with them only in writing you will then have paperwork in which you can take to court with you. Your writing could be via email.

[ims21]

Just to clarify....

 

8 weeks waiting time only required before a complain can be put forward to fos.

 

For those who wish to sue for their money back, they set the timescales which would normally be a preliminary letter giving 14 days. If that fails then a 7 or 14 day lba (whichever the complainant feels comfortable with) and if still no response then the complainant issues in court without further delay.

 

IMHO I think fos will be pretty useless with charges reclaims and will more than likely side with the business. I hope to be proven wrong one day.

 

It is up to the individual of course but it would be good to see a few court successes against outfits like BrightHouse (as it would to see the likes of BrightHouse to be put out of business in one way or another).

[watts320]

I have given them their allowed time to process n send me my money what they owe me and I have heard nothing.

 

I did receive a letter about my account that i have, because i was still paying for the TV.

 

But the letter summed up what I had paid for the TV and they closed my account,

so I dont owe them anymore for the TV.. But nothing about my reclaim.

 

SAR received, claim forms sent back with calculations and cover letter.

 

Were do i go from here?

 

Thanks

[fkofilee]

Send a letter before action. give them 14 - 21 days, if they dont come back then its time to deliver some papers! ^__^

[watts320]

I still have the TV, they have sent me a letter yesterday saying my account has gone to a company called sigma?

[dx100uk]

sigma red

that ole DCA

 

not heard of them in years thought they'd closed.