CAG Webmail - Cannot log in

[csc2ya]

I'm having an issue logging into my CAG Webmail account.

 

At first, I wasn't 100% sure i'd ever paid for one, but on attempting to register it said the name was already taken. To the best of my knowledge, I am the only person that would ever use the username I chose.

 

I won't post the full address to avoid spam bots picking it up, but it would be the same as my username on here, and would have had consumeractiongroup.co.uk as the domain.

 

I did send a message via the technical help form a few days ago, but have yet to recieve even an aknowledgement that the message has been recieved.

[caro]

I've alerted webmaster about this.

[csc2ya]

Thanks

[ims21]

Hi

 

I will bring this to the attention of webmaster.

[ims21]

Oh Caro beat me to it

[caro]

Oh Caro beat me to it

 

Too slow!

[stu007]

Hi csc2ya

 

Sorry you haven't had any help with this yet, I will see if I can raise this issue for you so please be patient.

 

Have you previously been able to login to CAG webmail before this recent issue?

[stu007]

Im to slow as well

[WebMaster]

I've checked our mail server, and there's no sign of a csc2ya@ account. I can guess at why it's telling you you can't register (because the username already exists) though. The way the current registration system was written, the username is reserved for you as soon as you begin the registration process - even if you don't complete it. Perhaps in the past you started to register for an email address, but changed your mind? (or else it's a coincidence and someone else tried to register this username)

[csc2ya]

I must have never actually completed the registration then. Now I think of it, I believe I was having problems with my bank account when I tried to register it, and the payment was declined.

 

Is there any way of having the username released so that I can register it?

[WebMaster]

Yep sure, I've removed those old registrations from the system

[csc2ya]

Thanks....I've now paid and had an e-mail confirming the address should now be active....however, the webmail client says the username or password is incorrect.

 

I've copied and pasted the login from the new account e-mail to ensure i'm not making a typo,but it still says the login or pass is wrong.

[WebMaster]

Try it now? Can take half an hour or so for it to activate

[csc2ya]

Yep...it's working now:-D. Thanks

[womble005]

Hi, apols for the thread hijack, but I can't login to webmail either. I just repeatedly get a message saying "unknown user", but no options to do anything else.