User Guide & Contacts Link

[BankFodder]

Apparently this number is no longer valid

Save yourselves the trouble of fighting your way up the hierarchy of the Lloyds complaints process.

The number of their complaints department in Birmingham is:-

 

00 44 121 600 3222

 

This is not a number which is normally given out to the public. You may well be asked where you got the number from as this department does not normally deal directly with the public.

Say that you got the number from another LLoyds department and then get on with your complaint. (This is how the number was originally obtained anyway.) You will have saved many days of grueling telephone work by using this number.

[MoneyBAGs]

You can get directly to the Lloyds complaints department using

 

CONTACT.US@lloydstsb.co.uk

 

Also it is fairly easy to work out the email addresses of individuals as it is:

 

firstname.lastname@lloydstsb.co.uk

 

If your email is not returned to you "undeliverable" it means that you have scored a hit.

 

The lower orders of Lloyds Bank staff do not seem to have email addresses.

[John Forbes]

Herewith the address for the Lloyds TSB Customer Scare centre for anyone unable to locate it on their web site (it's well hidden and looks like they don't want you to find it!)

 

Customer Care, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF.

 

Elsewhere on their site they suggest you can write to the address at the top of your statement.

 

Happy scribling...

[Guest Lueeze]

loyds Bank PLC

 

Penny Berryman

Senior Manager

Data Protection Dept.

Chiswell Street

48, Chiswell Street

London EC1Y 4XX

[deemacperth]

penny.berryman@lloydstsb.co.uk

[eiaddyo]

Just to let everyone know - 125 Colmore Row is NOT the Colmore Row branch of Lloyds TSB. (125 is across the street and has a Glass revolving door.)

 

E.I.Addyo

[towelie]

Here is a direct telephone number for TSB, it is the department dealing directly with issueing copy statements. I got a phone call from them yesterday to advise my statements were getting printed but they were very busy, so busy I think this department has just been set up because of people claiming back charges

 

No is 0121 633 5411.

[towelie]

I sent it off on 25th May to:

 

Lloyds TSB

71 Lombard Street

London

EC 3BS

I got a letter back stating since I moved house I would need to pick up the statements from a local branch. I assume they have redirected internally. My experience so far with them has been quite good compared to other banks I am dealing with. A women called Gail called me to ask for my cc number and the number I posted was the number she gave me direct.

Hope this helps.

[yobtaf]

Mandy Horton,

Assistant Manager

Customer Care,

Lloyds TSB,

125 Colmore Row,

Birmingham

B3 3SF.

 

OR

 

Chris Brown

Copy Statement Unit

Swallow House

PO BOX 139

10, Swallow Street

Birmingham

B1 2AL

 

0121 633 5452

[marlow]

Well I just sent my claim for charges letter back to Chris Brown Swallow House where my statements came from, only for it to be returned with a message "address gone away!!" Anyone else had this?

[deemacperth]

This is the person dealing with my request:

 

Ms Janet Ayres

DSAR Team

C49 / TNT 25

Charlton Place

Andover

SP10 1RE

 

 

She's from the actual Data protection team. I eventually got a reply from her after writing to Penny Berryman to complain at no response within 40 days.

[thunderpuss2k]

Thought I'd add my contact into the mix.. sent my original prelim to my branch, got reply from:

 

Ms Musarat Siddique

Customer Service Recovery Centre

3rd Floor

125 Colmore Row

Birmingham

B3 3SF

 

Tel 0121 600 3623

[Empire Strikes Back]

Hi

I too have had a returned letter from Royal Mail sent to Copy Statement Unit in Birmingham, have just spoken to that Department and they have said not to put the PO Box Number in the address and it will reach them, so this is what it should read

Chris Brown

Lloyds TSB

Copy Statement Unit

Swallow House

10 Swallow Street

Birmingham

B1 2AL

Hope this helps, looking forward to seeing some of you at the party on Sat

[RichardM]

Another useful address for credit cards queries.

 

Lloyds/TSB card services

Sussex House

1-9 Gloucester Place

Brighton

BN1 4BE

 

Tel 0800 096 8687

[BankFodder]

If you have any update on, or additions to, these contacts -PLEASE contact a Moderator for inclusion / amendment.

 

*****************************************************************

 

Neal Lucas has been made Director of the Customer Service Recovery Centre.

 

neal.lucas@Lloyds TSB.co.uk (unconfirmed)

 

 

A definite contact within Lloyds TSB's CSRC would be

 

andy.brown@Lloyds TSB.co.uk

 

beverley.abbott@LloydsTSB.co.uk

 

and

 

duncan.mcintosh@LloydsTSB.co.uk ( Senior Manager )

 

Can these people introduce some sanity and decency into Lloyds bank?

I have me doubts

 

***************************************************************

 

Telephone number for Lloyds Collection Dept in Brighton. Direct Line

0870 2424763

 

***************************************************************

 

Personal banking team in Solent is 01498 865431.

 

Contact: Jenny Walker (believed to be team leader)

 

Jenny.Walker@Lloyds TSB.co.uk

[charledl]

hi & help

 

I have sent my letter for request of statements which I received from Swallow House

P.O.Box 139, 10 swallow Street, birmingham, B1 2AL

 

I am about to send my premilary Letter but where do I send this letter to.

 

deb

 

details provided by photoman

 

Buisness accounts

Service Recovery Service Centre,

125 Colmore Row,

Birmingham, B3 3SF

Customer Support

Business Banking

Springfield House

45 Welsh Back

Bristol

BS1 4AG

 

Tel: 0117 918 1692

Fax: 0117 918 1613

DX 78180 Bristol

[Janet-M]

Originally Posted by davegraham

Customer Services

Tel no 0121 600 3547 contact name Viv Lomas customer Service Advisor.

Originally Posted by fastpass

Lloyds TSB Private Banking Limited is regulated by the Financial Services Authority and a signatory to the Banking Code. Registered in England and Wales no. 2019697. Registered office: 25 Gresham Street, London EC2V 7HN. Telephone 01444 459 144, facsimile 01444 418 347.

Please PM a moderator if you have any contact details for Lloyds that are not already here.

 

All posts that did not contain contact details for Lloyds have been deleted from this thread

[rdm2006]

This User Guide is Now Out Of Date

 

Click Here For The New Version

 

Click Here For Bank Contact Addresses etc

 

MANY THANKS

 

RDM2006 (AKA Givitus Allback)