Cancelling washing machine order Brighthouse

[thatman]

Hi guys

 

I have a stupid idea the other day to buy a new washing machine from Brighthouse. After I'd come home and thought about it (after the staff in store where lets say... pushy and I fell into their trap!) I realised that paying £1068 for a washing machine on sale in Currys for £349.99 is ludicrious.

 

I phoned Brighthouse and asked to cancel my order, they told me I cannot, I explained that the hire purchase agreement I'd signed and that is sat in front of me said I had 14 days to change my mind - They've told me that I can only change my mind once the product has been delivered.

 

I have a feeling they're trying to get me to have the washing machine delivered and then tell me because it's been delivered I cannot cancel?

 

This is stressing me out, I simply do not want to be in this agreement with Brighthouse anymore, I'm not bothered about the £8 I paid to them already..

 

Thanks in advance

[havinastella]

You need to write to them to cancel the contract. DO NOT do this over the phone. Write out or print out a letter and take it into the shop where you signed up.

 

If they try to deliver the washing machine, refuse it.

[thatman]

You need to write to them to cancel the contract. DO NOT do this over the phone. Write out or print out a letter and take it into the shop where you signed up.

 

If they try to deliver the washing machine, refuse it.

 

Thank you very much I will pop down to the shop armed with a letter first thing, I was thinking about sending a recorded delivery letter also to their head office just to be on the safe side?

 

I do take it that I have 14 days to cancel at any point, regardless of what Brighthouse say?

[havinastella]

I have looked on their website re cancellation and can find NOTHING.

 

Do you have your agreement and can you scan and post the T&C's?

[thatman]

I have looked on their website re cancellation and can find NOTHING.

 

Do you have your agreement and can you scan and post the T&C's?

 

Sure just give me a minute and I'll take a picture of it.

[Jason BrightHouse Web Rela]

Good Afternoon thatman,

 

It sounds like you have been given the incorrect information, for which I apologise.

 

Every customer that signs up with us has a mandatory 14 day cooling off period meaning that if they change their mind, they can cancel and terminate the agreement and have a refund on any monies paid.

 

As part of our Single Price Agreement, customer's also have the benefit of 'Returnability' which means they can return their product at any time and the agreement would be cancelled with nothing further to pay.

 

We kindly request that you email customer.relations@brighthouse.co.uk and quote your reference F0687118 if you wish to discuss this matter further and we will be happy to help.

 

Please update the thread with any feedback you have.

 

Many Thanks

 

Jason

Web Relations Team

[thatman]

I have looked on their website re cancellation and can find NOTHING.

 

Do you have your agreement and can you scan and post the T&C's?

 

[ATTACH=CONFIG]48321[/ATTACH]

 

Section 4 "Right of Withdrawal"

[firstship]

Enough said, you now have it in writing from Bright House.Still take the letter to them to cancel the agreement,then covered both ways

 

FS

[havinastella]

Thank you Jason.

[thatman]

Good Afternoon thatman,

 

It sounds like you have been given the incorrect information, for which I apologise.

 

Every customer that signs up with us has a mandatory 14 day cooling off period meaning that if they change their mind, they can cancel and terminate the agreement and have a refund on any monies paid.

 

As part of our Single Price Agreement, customer's also have the benefit of 'Returnability' which means they can return their product at any time and the agreement would be cancelled with nothing further to pay.

 

We kindly request that you email and quote your reference F0687118 if you wish to discuss this matter further and we will be happy to help.

 

Please update the thread with any feedback you have.

 

Many Thanks

 

Jason

Web Relations Team

 

Thank you very much - I will send an email now.

 

So basically, people could use a product for 4 weeks, then send it back and have no penalty to pay? That seems slightly strange to me! Either way, I want to cancel before delivery.

Enough said, you now have it in writing from Bright House.Still take the letter to them to cancel the agreement,then covered both ways

 

FS

 

Thank you very much!

 

Thank you Jason.

 

Thank you also for your help, glad I have managed to get out of this before I get in too deep.

 

I will think carefully next time before signing on the dotted line!

[fkofilee]

Jason

 

I think you need to send out a brief to all your staff clearing their knowledge gaps. So maybe to send a brief to all the stores me thinks?

[renegadeimp]

Theyre probably doign the right thing here as they know they have been called out in public and on a very very well known forum. Couple this with the very negative publicity in the press and media lately...