Tesco Direct bait and switch – wrong item delivered

[johnym]

I was perusing Tesco Direct the other day and ordered a new TV, I ordered (or so I thought) a 47inch LG 3D TV but today I received a 32” LG 3D TV and a completely different model to what I ordered.

 

I went back and had a look at the listing and found it had been removed, I then checked my order history and found the 32” TV is what I had actually ordered and not the 47” the listing stated.

 

I have a habit of printing off order confirmation sheets and web pages so I had a look, sure enough they both say 47” and are for a completely different model to what I received, my conformation email and dispatch email also state 47”

 

Just wondering if anyone else has been in a similar situation, I haven’t contacted them yet as I’m at work but I would quite like to receive what I ordered so are they under any obligations to supply what I ordered? It might be a mistake but it seems pretty sneaky and how it was not spotted before it was dispatched is anyone’s guess. It wasn’t ridiculously cheap either, no £49 iPad job lol it was around £170 less than other retailers so I just thought it was reduced.

[citizenB]

So it looks like the reference code and description were different could that be it.

 

They have realised their mistake and corrected the image to match the code.

 

Too late apparently for your order - fortunately you have kept proof that you thought you were purchasing a 42 inch screen.

 

As this does appear to be their error, then you want an explanation. You either want your money refunded and them to collect (or pay for the return of the item you have) or you want the item that you thought you were purchasing. Although I imagine from what you say, there is likely to be a difference in price for the 42 inch screen.

[johnym]

I’ve just had a quick look and they’ve removed all but two of their TV’s, you can buy them from the likes of Trove etc but Tesco themselves aren’t selling them. Seems they’ve had a huge mix-up. It’s a mistake, at worst I can take it back to a Tesco Store for a refund but it’s not the point really. Slim chance of getting them to replace it with what I thought I was ordering, there is a £170 difference but I’ll see what they say lol.

[citizenB]

Please let us know how you get on.

 

This does seem very unfair, but it would appear, happens quite frequently.