Help needed with Natwest PPI

[Inertia Creeps]

After my own success with a few PPI claims, I am now trying to help a friend make a claim against Natwest.

However my friend has had 3 loans consolidated over a 5 year period.

 

The first loan was £12,000 in 2000 with no PPI added. This then was consolidated with a second loan in 2003 for £15,000 but had PPI off £3782. In 2005, another consolidation took place at the cost of £17,000 and this loan was finally paid off in 2012.

 

Natwest have decided to uphold the complaint but are only offering £1569.55 which is composed of £1205.98 total refund of PPI premium and associated interest and £454.46 of statutory interest then the deduction of £90.89 for tax interest.

 

What I don't understand is why the offer so low if the £3782 was paid off when the loan was consolidated in 2005?

[ims21]

Hi

 

Have a read of No.1 in my signature which covers this.

 

I assume you have all of the statements and know the dates of payments, rebates given (if any) etc.?

[Inertia Creeps]

Thanks for the quick reply. I will make an assumption that no rebate was made on the 3rd loan consolidation but will get the statements and paperwork checked.