Vodafone no signal

[sam4]

Over a year ago I renewed my contract with vodafone, a loyal vodafone customer. Then just over a month later I moved home just a couple of miles away ...

 

Since the move I have had over a year worth of no signal around where I live! I have no signal in the house or outside my house, no improvement with a signal booster, delayed voicemail messages, internet problems, not been able to send texts, and delayed texts from other senders. Numerous calls to vodafone and following the advice each time has left me no better off, and out of pocket to boot!...

 

I'll take it from last september when it all started... I had problems with signal could not receive it in my home or outside my home, so told to buy a signal booster. Signal booster not improving things, so change settings etc on phone. Also have new sim at one point. This doesnt work, so try sending off handset, I received phone back after complaining why it took so long- issues with handset hdmi noticed but told this is a fault caused by being in a pocket (another issue- so mobile phone should not be carried out in pocket and therefore not mobile at all!) but phone handset not an issue. Next I try changing my internet provider to improve internet... no difference at all, so complain again. Told my signal booster may be faulty, so send this off. After complaining where it has got to, I receive another one (refurbed not new) and this also doesnt work. Told to give new IP some details, no idea what that was about and still doesnt improve. Again call and ask for manager. Told no one is available and I will get a call back. No call back- probably due to the fact I have no signal!!! Again call and ask for manager. Told no one is available and I will get a call back. No call back- probably due to the fact I have no signal!!! Again call and ask for manager. Told no one is available and I will get a call back. No call back- probably due to the fact I have no signal!!! After this has happened a few times, I call back, call gets disconnected... You get the idea...I call from a landline and get through to a manager who tells me the best thing to do it write and complain, and given details... that was two weeks ago and after all the stress of the past year is more that I can take. I demanded in that letter that I wanted my contract terminated immediately and I wanted some money refunded for lack of service that I have paid for and not received.

 

I have not received a reply yet... should have by now, so really fed up. What should I do if I don't get an answer or my written request granted?

 

Thanks for listening, I hope that this will get resolved soon, and I see this is a common problem with vodafone!

[Conniff]

My personal feeling are that this isn't a Vodafone problem. When you signed the contract you had no problem with your signal or use of the phone, but you moved

and are now complaining there is no signal. You moved, Vodafone didn't remove a mast.

[Lee Vodafone Company Rep]

Hi sam4,

 

Thanks for making me aware of this.

 

Although I can see that some checks have been done previously I would initially recommend following the steps in our troubleshooting guide here.

 

In regard to the problems you've had with the Sure Signal box I'd suggest following the troubleshooting steps here.

 

If you'd like to discuss things further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[porkyp1g]

Suresignal cannot fail to work if it's been setup correctly. It goes through your internet to get you a 3G signal sent around your home, which you must be in range of. I would check with technical support to make sure you have done it correctly, and it will be fine.