Corner Sofa From Perfect Homes - Will not repair

[toqeer1986]

Hi, All im new to this forum. I hope you can help and shed some light. A weekly sofa agreement was taken out, what we recieved was a shop floor display unit that was so called refurbished. After 6 months we rang them to get the leather replaced due to it having defects but only 1 sofa was done. However when the sofa was taken out 2 types of insurance was taken out. Cover Plus and TAD. We was told that Cover Plus would be taken into account any accidental damage and kids spoiling it. These are the keywords the staff members said to us when we took both covers. If they did not include accidental damage what is the purpose of the covers ? so after having the sofa the last payment is due, but therefore we required leather replacement but they totally refused as every member of staff told us that accidental damage is covered. what im trying to say is what can be done to this mislead information. Is there a possibility that Cover Plus can be refunded due to mislead information on taking out that it covers accidental. Im actually stuck at this point the manager came out so they looked and said its wear and tear but the kitten has clawed some of it.

 

Any help is appreciated and respected

 

Many Regards

 

Tee