Currys customer serice are useless

[lookinforinfo]

On the 5th September two men from Currys delivered a new fridge freezer and took away the old one. We keep our appliance on quite a high shelf

to make it easier for us to reach in as it is meant to be an under counter fridge. In lifting the appliance on to the shelf they have damaged the shelf and it now looks unsightly. As we are going to be letting this apartment, the shelf will need to be replaced.

 

After chasing them up following my initial complaint they called back and offered £50 to replace the shelf. The cost of the replacement shelf is

fine as far as it goes, but both my wife and I are too old to be able to lift the fridge up, replace the shelf , then lift the fridge back up. The

shelf on its own is not enough. Currys said that as they were paying for the replacement shelf that was the extent of their remit and they would

not come and swap the shelves over.

 

We live in the centre of London and any odd job such as this would mean a minimum call out fee -usually £60 plus parking fees [around here £6 per hour] plus the time in doing the job-which would require two men to lift the firdge.

 

I have rung Currys several times thereafter, each time to be told that they will contact us within 48 hours to sort the matter out as we rejected

the £50 offer.

 

How do we get Currys to make good the damage they caused plus move the fridge to enable the shelf to be changed please?

[renegadeimp]

Surely CUrrys have insurance for this kind of thing?

 

If not, you could pay for someone to come out and invoice currys Head office for the bill.