@npowerhelp NPOWER>non-existant warrant to force entry

[Mrsshe]

To change suppliers while all this is going on! What would I tell them? This case has grown so big and complex, I don't know how to explain it to new suppliers. I am most keen to change them

[Mrsshe]

Funny enough they waved a piece of paper with no heading from a distance I could not read, claiming it to be a warrant.

 

Whilst I protested, their large team came into my front garden and onto the side gate and opened the gas meter cupboard

when I screamed and told them to get out and they were tress passing.

 

They were looking for electricity meter as well but could not find it.

 

to date I do not know what was in that sheet.

 

I said I would call the police, they said they would do that too.

 

Two officers arrived and I let them in.

 

They told me that the team had a warrant to confiscate anything from my house, take my car away

(they were looking into my car at the time) and disconnect my supplies.

 

Police agreed with debt collectors when they told me if they showed me the warrant closely, I might grab and tear it !

They extorted £3000.00 to go away.

 

Before they left, the debt collector wrote a ref number for my payment on the back of an envelope handed to me.

 

Later on I found a piece of paper inside it, he had written "force entry not made"!

 

When I contacted the court, as mentioned, the Administer of justice told me there were no warrants and therefore I could not obtain a copy or make an appeal.

 

My immediate question is did they break the law?

Did magistrates break the law.

I have no means of finding out to make a complaint or clear my records.

Besides that, how can I stop a repeat?

 

I am told, sometimes, even if I find out that they were making a similar application to court,

I may still not be given a chance to defend myself as there would not be an official hearing to attend to.

Can I ask for SAR at this point with Ombudsman's involvement? If so, would that be the way to stop the next raid until they send my SAR?

[citizenB]

You can request a Subject Access Request at any time.

[45002]

Can anyone understand OP latest !

[dx100uk]

surfer01 you need to be back onboard here

 

sadly the OP made a new thread and that's why the old one went dead.

[Mrsshe]

Hello you kind people..

..Many thanks for your advice and prompt response. I am desperate and at risk of being raided very soon. Thanks.

 

There are 2 issues here.

 

1- Long standing dispute:

I had accounts with power since 2006,

and up to 11/2011 - I had paid a total of around £8k thr' DDs.

 

In 2011, I received a sudden bill for total debt of £8.5K;

it increased to £12k within 2/3 weeks, and continued.

 

Asking for unprecedented amounts,

the new demand showed "cancellation" of every account balance from 2006 to 2011.

 

All efforts via telephone, writing and initial lawyers failed.

They kept fabricating more bills and figures.

Meanwhile harassed directly, via 4 debt collectors and from time to time issued additional fabricated bills for current "estimated" usage

and including outstanding debt figures in balances due.

 

Having pointed out to them for a year, they finally accepted to back date the account but still giving incorrect figures.

 

However, to date, despite having Actual readings for the period, they have not issued correct billing to take into account all moneys I had paid.

 

In March 2013, we reached a point where they still refused to tell me where my £8K had gone.

And they continued their harassment.

 

Meanwhile they extorted further £1000.00 and monthly payment of £150.00 (Total to date £1650) in addition to £3K they got with their raid on July 2013.

 

I agreed to pay the former two "towards current and future usage- as they suggested

" only because they promised to stop the harassment "until matter was resolved by the Ombudsman".

 

I took my case to the Ombudsman in March 2013 as they refused to communicate further.

The Ombudsman has been looking at the case since.

 

2- current billing and fabricating new debts:

They have NOT issued correct bills whilst harassing with debt collectors for various fabricated demands.

I would not know where figures demanded by agents come from.

 

On June 2013, they apologised for not sending bills for current usage despite having Actual readings.

They had not issued any by the date their agents raided my home.

 

I have already described what happened that day.

 

Last week they finally send 3 bills in a matter of 2 days.

 

They, as in the past, were partly estimated despite photo of meters sent to them around 2 weeks before.

They also included the outstanding disputed balances in total amounts demanded.

I have objected to those and sent the Ombudsman a copy.

 

So effectively, NO; The have not sent bills.

 

Nevertheless, as before, since they have given me a short time to pay,

I am very concerned that they may be planning another raid.

 

I am afraid the more actions they take, the more delay they affect on the ombudsman's decision.

 

New bills or actions have to be included in files with the Ombudsman hence, each time, delaying a decision by a further 8 weeks.

 

So I have no correct bills for disputed nor current usage.

[Mrsshe]

what's wrong with it?

[Mrsshe]

Hi CitizenB,

many thanks for your patience with me.

 

I have tried to address a number of issues here, and I think I have made it too complicated.

 

Perhaps I could ask shorter questions.

 

As you suggested, I have asked for SAR; just to delay the next raid by Richburns - current debt collectors.

 

Are there actions I could take against debt collectors.

 

According to OFT Guidlines they broke rules.

 

Did not allow me to read what they called the warrant.

They had not asked to access meters prior to the raid.

They had just said they would make application to court if certain amounts were not paid.

Neither they nor the police informed me that they were there only to deal with meters and nothing else.

 

Shortly after they left they phoned and got a further £900 off me

- said they made a mistake with amounts charged!

 

Can I ask them for copy of their warrant and challenge their denial of entering my property.

 

Whilst the case is with the Ombudsman, am I allowed to take legal action against npower.

 

Can I take an injunction against npower and debt collectors to stop issuing fabricated bills or repeat of DC's raid until the long dispute is resolved by the Ombudsman.

[Mrsshe]

hi dx100uk. thanks for your advice.

 

I have had the energy Ombudsman on the case since last March.

 

Awaiting their verdict, Can I request for compensation?

 

I have sent a medical certificate to show damages on my heath by their actions.

I have spent months preparing my case,

producing tables and documents to npower and Ombudsman.

 

The story of their harassment, direct and via 4 debt collector agencies are in around 50 page document.

Yet, the talk is around £250 so called "goodwill payment".

Can I request the Ombudsman to consider those fully and suggest realistic damages?

Edited October 2, 2013 by Mrsshe
correcting some words

[Mrsshe]

Hi, There.

I am still awaiting SAR and Ombudsman's decision which is delayed due to their work load.

 

Meanwhile, in September Npower sent me two further bills for total of over £5K for current consumption.

 

On these bills they ignored photos of meter readings I had sent them - yet another estimated bill.

I had no alternative but to pay the amount, quoting

"paying under undue force and reserving the right to challenge".

 

To date I have not found a way to stop their raids other than by paying up whatever they ask.

 

However, while waiting for Ombudsman's decision, I am presented with a new problem.

 

Npower has now written informing that they will not issue my next bill until 28th April 2014, after which they resume normal billing!!

 

The last time they issued above 2 bills was on 18th September 2013.

Terms of our contract dictates that they should send quarterly bills.

 

A delay of 7 months to send me the next bill has disadvantages as:

- In the event of Ombudsman's decision, I won't be able to switch suppliers, I would have to remain with them.

- I believe re. Code of Practice, if outstanding amount is disputed due mistakes made by suppliers,

then I should be able to switch suppliers any time.

Please correct me if I am wrong.

 

Such delay makes it harder to leave them.

- in addition, I do not wish to leave matters in their hands for such long period and then to receive possibly yet another fabricated bill difficult to work out

 

Question is can npower do this?

Can I give them new meter readings and make them issue an up to date bill within 10 days?

 

Can I object to such and remind them our terms of contract and ask them to issue bills on quarterly basis - due on December 2013.

 

I would appreciate your speedy response.

[dx100uk]

how about emailing the CEO of npower on this

 

its getting very silly.

 

dx

[Old Cogger]

ALternatively you can:

email: executive.complaints@npower.com

[Mrsshe]

hello dx and Mike770, many many thanks for your help.

 

Indeed! it is getting silly.

 

As also suggested by Mike770, I am going to write to npower's CEO, but not with much hope.

 

I know that I am one of millions in this, but it certainly feels as if npower has waged a personal vendetta against me.

 

The outcome of my case, if it went to court and won, would certainly have wide implications for all Energy companies;

but chances of getting Legal Aid these days are zero, and I must be a multi-billionaire to be able to fight them in courts.

 

In my case, every Code of Practice,

Human Rights,

Trading Standards and many others have clearly been broken by npower,

their 5 debt agencies and even Magistrates and possibly the Police;

and I have no doubt that had there been any justice,

I wouldn't be in this position.

Throughout the years,

I paid them whatever I was asked.

I never fell behind payments.

I am an honest and dignified person.

 

As the result, my health has been affected badly by them,

I have spent hundreds of hours preparing documents and communicating with them and others.

 

I have been forced to pay thousands of pounds I did not owe.

 

Furthermore, I can not get rid of them as they 'continue' with their extortions, threats and never ending schemes.

 

The latest, refusing to issue bills, npower, by April 2014, effectively won't be affecting Actual meter readings for slightly over ONE year,

and I wonder what my position would be then.

 

Nevertheless, in the event of receiving! a favourable verdict from the Ombudsman,

I have just found out that the maximum amount of compensation through them would be £5K

- far far less than amounts extorted so far and a fair compensation for damages,

 

please correct me if I am wrong.

I would be very grateful for your last thoughts before I go to my MP or write to their CEO. Many many thanks for your help, I am grateful to all of you kind people.

[Mrsshe]

ALternatively you can:

email: executive.complaints@npower.com

Hi mike

What if I take my case to Ofgem? If any good, where can I find details of their Regulations?

Thx for your advice

[Old Cogger]

site: http://www.os-energy.org

 

For a start as you really need a final response from them:- the C.E.O. 1st. @ N.power.

 

 

Go to OFGEM website for full complaint proceedure details.

[Mrsshe]

Hi there,

 

I did contact OFGEM to start a complaint but they refused to give info. re their procedures.

They say "we do not deal with the public directly"!

 

I also came across articles elsewhere indicating that the European Union has given OFGEM additional and effective powers

to deal with consumers directly and to determine amounts of compensations- from OCTOBER 2013.

 

Ombudsman was supposed to give a verdict 3 months ago.

 

In their last email they said there would be a delay.

Did I make a mistake going to them?

 

My last action was to provide meter readings to npower pointing out theTrading Standards Code of Practice

and their obligation to provide up to date bill within 10 days.

 

They had informed me that they were not going to issue bills till next April

however, this time, they did!

 

The balance is now shown in credit by more than £1600.00.

I had sent them regular photographs of my meters showing Actual readings

(to stop them haggling over figures read).

 

Yet they disregarded them and continued with bills based on estimated figures __

getting moneys out of me with threats and intimidation.

 

Perhaps new powers of OFGEM have made a difference.

 

Nevertheless, they are getting away with all moneys they extorted in past 2.5 years of dispute.

I need to get that money back plus a vast amount of compensation.

 

Since there are no answers from the Ombudsman is it time to go down another route ie. OFGEM or what?

 

One other question, is it advisable to change providers at this point?

 

Many thanks for your help.

Edited January 14, 2014 by Mrsshe
missing word

[Mrsshe]

I went through the same thing! Debt collectors arrived at my door step and extorted £3k. I tried to find out about it. Response were:

-Office of Justice Administration at Hendon Court: "you can not do anything, now or to prevent a repeat. Npower goes to the judge and get warrants stampted summarily. There are no claims ref. numbers, so you can not trace it"

- The Ombudsman, before their visit, told me "sorry we can not stop them"

- The 2 policemen I called upon visited me, threatening me with arrest and told me they had read the piece of paper which I was not given a copy of, was a warrant to break in to my house, reposes my belongings and car.

- CAG told me " it's called 'administration' and they do it"

So thus far I have been wronged, have no breakdown of charges and have paid £3k for no justifiable reason. Please tell us how you did at the court and the progress.

[Mrsshe]

hello there,

After a long wait,

i have now received a final reply from the Ombudsman.

 

Having had my case for nearly 2 years,

they now tell me that all actions taken by npower are correct and lawful.

 

It is a 4 page document and I do not think you want me to put it up.

 

The reply contradicts verdicts of initial investigator who at least to some extent was fair

and had pointed out npower's shortcomings.

 

I needed to clarify some points to get the final verdict.

 

The new person has clearly not read the case and documents I provided.

They have now unjustly condemned me in 'every' possible way.

 

I did write to npower's CEO some time ago as you advised but did not get a reply.

 

I have two full folders of documents,

tables and every evidence to support my case

but I do not know what to do with them.

 

I am exhausted and confused.

Can anyone advice me please.

[dx100uk]

if you wish you are more than welcome to scan it up.

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

.

dx

[Mrsshe]

How did you get on?

I read your thread a little! late in 2013.

I too have been going through torments and tortures similar and perhaps more. I am still in the midst of it, and I am too at the end of my tether.

I hope you were successful with your case, and hate to take you back to it, but it could really help me with my problems with npower now. I have had no joy from Energy Ombudsman and am desperate to find another way. Do you think or anyone else in this position can tell me what they did or doing to resolve their problem? I hope I hear from someone, and I sincerely hope you are now happy and over the whole saga.

[rebel11]

Hi Mrsshe

 

The best thing is to start your own thread with your story, then the guys can advise to move this forward. There's still lots of stuff that can be done like contacting the CEO of NPower, contacting your local MP etc.

 

How did you get on?

I read your thread a little! late in 2013.

I too have been going through torments and tortures similar and perhaps more. I am still in the midst of it, and I am too at the end of my tether.

I hope you were successful with your case, and hate to take you back to it, but it could really help me with my problems with npower now. I have had no joy from Energy Ombudsman and am desperate to find another way. Do you think or anyone else in this position can tell me what they did or doing to resolve their problem? I hope I hear from someone, and I sincerely hope you are now happy and over the whole saga.

[garold01]

I did all this. MP wrote in House of Commons headed paper. To volker bechers. No reply 2 years later still waiting for reply. I wrote to new CEO who then texted my mobile saying 'if this gets out we are done for ' Then volker moved to inland revenue. Then guess what? Inland revenue investigation of my tax affairs. Now latest madness is social services involvement. You can not make this up. My advice. Give up. You can't beat this company as they tell the law and the state what to do. Ofgem no help. Ombudsman no help. I had paid the bill and still got debt collectors do I took them to court and they paid me off. The company runs the legal courts etc Not the other way around.

 

 

Hi Mrsshe

 

The best thing is to start your own thread with your story, then the guys can advise to move this forward. There's still lots of stuff that can be done like contacting the CEO of NPower, contacting your local MP etc.

Edited February 5, 2014 by citizenB

[citizenB]

Hi Mrsshe, I agree with rebel, this is a very old thread and it looks like the original thread starter has not returned to update the thread. It would be in your interest to start your own thread - we can then direct caggers who might be able to help to the thread.

[dx100uk]

posts moved to existing thread

 

dx

[Surfer01]

Back in 2012 I advised that a SAR needs to be done but there has been no follow up on this although in Sept 2013 it is mentioned that a SAR has been requested. Has the SAR been received?