Well my action was two years ago. Still waiting for compensation. The 'back billing' directive was simply ignored. Its parr for the course really. Basically energy companies are not challenged and if you don't like it you can complain but then you'll get a hasty tax bill (as director moves to become director of Inland Revenue) very strange practice that is the reason why I am leaving this country.

I have this and took it to court with Npower. They simply disregard this as they do every other directive. The worrying thing is that if I did this in my proffession (ignored our code of conduct) I would be instantly dismissed from my organisation and be bankrupt. Why does this continue for energy companies?

I did all this. MP wrote in House of Commons headed paper. To volker bechers. No reply 2 years later still waiting for reply. I wrote to new CEO who then texted my mobile saying 'if this gets out we are done for ' Then volker moved to inland revenue. Then guess what? Inland revenue investigation of my tax affairs. Now latest madness is social services involvement. You can not make this up. My advice. Give up. You can't beat this company as they tell the law and the state what to do. Ofgem no help. Ombudsman no help. I had paid the bill and still got debt collectors do I took them to court and they paid me off. The company runs the legal courts etc Not the other way around.

Npower don't have a complaints procedure. They will send you one but then do exactly as they please. I am STILL getting messages from them 2.5 years after I terminated my contract. I don't owe them anything and have no relationship with them. My advice is write back to them asking them to send you a proper bill. In the meantime begin the ombudsman procedure and keep everything logged and a copy of all correspondence. Do not call them on the phone. The operatives do not have a clue. Do everything in writing. make a complaint to the information commissioner if you think the details on the bill or anything else are incorrect. They are used to complaints about Npower they get thousands. I still have no idea why this outfit are allowed to continue to trade. Its beyond my comprehension. My company would have been wound up the first time we instructed a process server to take photographs of a 15 year old or spray a dog in the eyes (just 2 cases from thousands).

This is I am afraid normal procedure for Npower. They sem to 'own' the court and the police. The police are legally wrong that this is a 'civil matter'. It is a criminal offense of aggravated trespass - whatever the reason for doing it. Non payment of a bill is a civil contract. Npower are not civil. I have had exactly the same experience. Forcing my child to near death with anorexia brought on by being told by an offensive man at the door that her father would be 'imprisoned' for non-payment of a bill that was already being paid! I am afraid there is not much you can do. You could go to court - a judge (if you get one who is NOT in the pockets of KRD and Npower - which I did may rule sympathetically). It is probably likely to be a process server from the court directed by Kennth Radley Davies a well known unqualified solicitor who is fond of making up orders in order to rack up his fee for the life style - post Thatcher - that he has become accustomed to.. My advice would be to write to OFGEM put your name onto 38 degrees petition- I can give and go see your MP and ask them to send a letter to Paul Massara - the chief executive then calling the police and telling them blankly that it is a criminal matter and you want them to investigate it. Then go to IPCC is they don't. It is like banging your head against a wall but the more people refuse to accept fascism the less chance it will have to survive. Watch your back though. It is likely you will get a tax demand (as I have done) as the former chief executive of Npower is now in charge of the Inland Revenue. You will have to apply the same forceful manner as the criminals that came to your door though. They will ignore you no matter how much you complain. But keep going. Good luck and keep us posted.

He is not registered either as a Barristor (Bar Council) a paralegal (institute of paralegals) or as a solicitor. He's not even registered on any database as a human being. Trust me we have asked everywhere. Thanks for the info though. We already looked into this. Paralegals have no compulsion to be registered and its an unregulated 'industry' I am afraid. Perhaps something to bring up with your MP if you get the chance. Not that Npower will reply to your MP's letter. We are still waiting for a reply from ours...5 months now. All the best G

Name the person who forged your signature. She is not the only on ein Npower who uses such tactics. Its still going on. Why not name and shame?

Thanks for all this. Its a big help. The more people the better.

Sent you one with all my details. Hope you got it.

sent you a message mind reader. Interesting phone call from the court at Northampton who gave me not only his address but the name and address of the Process server he used. Very helpful. I am sure the court officers sympathies but the system is clearly open to abuse by this fellow. Not to worry not long now. I will be off the Beta Blockers soon.

How do I contact you off list Mindreader? Interesting developments in this case. He has just lied on a court form and the police are interested in contempt of court. Not sure how to proceed.

Didn't really understand Any of that but thanks. Sorry if advising is seen as 'campaigning' you can't beat npower they are the state now. Best just limit damage.

Npower are scary but you can fight them. They are very disorganized and when it come sot court their patronizing solicitor don't even turn up. Yesterday I had a DCA who wouldn't give his name but said I would be arrested if I did not come to court (I already been to court and had the debt reduced by a judge). Try not to get too stressed (I now its difficult I've been driven to suicide by them) but if you stick with us and we all get together we can overcome. Perhaps consider making a claim against them (ok it will cost £25) but bringing them to court you will find the Judge is very sympathetic (they know all about Npower) Why they still are allowed to continue trading is beyond me. I have a meeting with my MP soon to ask them that very question. Get back to us and we can help.

Have you left Npower? I have come into the thread late so sorry for confusion. If you have left I doubt they can bang the door down and fit a pre-payment meter. Unless things have got so bad (which they nearly have I know) that these companies operating without contracts or licenses can force their way in to fit meters when you're not even a customer. I left was told that I couldn't as I owed £0 - yes zero! and I could not transfer. A day later I transferred. 2 years later I owe £1,200. I know its mad but i'm not a customer so I can't have my meter imposed on me. it belongs to you. I very much doubt the legality of all this. It needs to be opposed. Have you applied to leave. Write and say you are terminating the contract. Give them 3 months (yes I know unlike every business contract on earth it takes 3 months to terminate a contract with the Thacher energy companies). Try it and see what they say. And I know its hard but keep going. Write letters DO NOT TALK TO CALL CENTRE STAFF. Do not trust anything anyone says. Record everything.

Well then don't worry. I know how hard Npower are to del with. I got at leat 200 DCA letters. I asked them to take me to court. They wouldn't. So I took them to court. The judge threw it out. They counter claimed for costs and at the hearing they didn't turn up so my debt was reduced. Still can't afford it. Its a war of attrition but if you keep pushing it they will eventually give up. Don't forget many of these companies also have County Court Judgements against them that are not being enforced. Its all a farce.

Where abouts are you? Don't put your address out but which county? Perhaps we can come to you raid if and when bailiffs turn up. They will find it very hard getting through 300 nation of islam people dressed in tuxedos and 'Big Dave' from East Leeds pigeon club at the front. Best G

Yes. I believe that is correct. The problem is there is no regulation. This is Thatcher's legacy I am afraid. I have had similar letters from 'Collections Direct' I am about to write to the OFT about this as they make statements whcih imply there will be a charging order on my house etc. Only if it goes to court will the judge make an order (and I went to court owing £1,200 and Npower did not even turn up so the judge reduced it to 800 - I even think this is contraty to process). If then you don't make a payment arrangement then there will be a court order only then after another hearing will there be a warrant. Explain it to the judge and they are quite sympathetic (but understand they are part of the same system). You just have to dig your heals in and say you have been treated unfairly.

they will talk to Npower on your behalf. They are doing this with me. Try not to worry about bailiffs etc. It won't happen it has to go to court before that and you can explain you have no means to pay.

Graham.Smith@consumerfocus.org.uk

I understand all this. But if people got together rather than trying to deal with their own crisis we could all help each other. I also suffer from depression. I brought this up in court and with Npower but they are not interested. ONLY A COURT CAN GAIN WARRANT OF ENTRY. so if its Npower's DCA and especially if is 'Collections Direct' - which isn't a DCA but pretends it is, then there will be no entry. Of course you could join our group and then if there are bailiffs coming to visit we could all en masse congregate at your house and tell them to go away. I have had lots of experience as I formed a very well known fathers group. Do you think we took having our children taken away lightly? No we fought back. You have to try. Don't let bailiffs in. They have no rights of entry.

i am really not sure whether anyone reads these messages. You will not win with Npower. I tried. I took them to court. Debt reduced but still want it 'forthwith' it was over 2 years ago and now my mother is dying and they haven't given her thecredit FROM 9 YEARS AGO that they owe her. I have to seek 'power of Atourney' another £80 which I dont' have. THe court, ombudsman and Npwoer seem to be in collusion one making recommendations (that are then not followed as its 'out of time'). What you couls do - and I keep posting this but no one replies- - is stop faith in 'fairness' and the court and all the other stuff and commit to a program of direct action (gluing doors, making a nuisance). Non violent. What would have happened if all the anti-cuts protesters would have sat in the road and refused to move until somethign was done, rather than - as they did - politely ask for there not to be cuts. Its a waste of time. Contact me we are forming a pressure group and if necessary we will march to the head office and occupy it. IN THE MEANTIME if you contact me you can go on our list as we present our claim against the 'consolidated fund' where the £2 million fine went as we are trying to reclaim the money which is ours. join us and reclaim the money. Dont' and keep messaging hoping Npower will change their mind. Fascism never changes its mind. We know this from history. It has to be 'encouraged' to change its mind.

Singey14 how do I contact you through this? I would be more than happy to be in your article and you can name me. Garry

They can and do give the Court the same contempt. i took Npower to court for distress and their solicitor simply made a claim for it to be thrown out. It went by way of telephone hearing (with the solicitor saying he didn't get my claim and statement with a clear notice from the court that he did. Eventually they filed a counter claim and it went to court. BUT they didn't not turn up. The judge halved my bill and now the solicitor is writing to me admonishing me for speaking on behalf of the court. I have made complaints but now I have a CCJ. I am afraid you can't win with Npower. better to just let them get on with it and keep kicking up a fuss. Nothing will be done. The Ombudsman thought the bill was fine in my case. The judge did not ! (they are quite sympathetic). I am afraid they are all in the same club and you they close ranks. Now have a week to find £800 so sadly I will be gone before that is due. bye all.

I moved before the account was paid and disputed it. They sent me a zero balance letter. Thought all was well followed by a demand for £1,200. Their 'Collections Direct' company fraudulently purporting to be a DCA is in face a first agent of Npower (read the small print). Its unlikely that they will go down that route (its been 2 years now and I am still waiting for this 'final legal action' to commence. In the meantime I took them to court and the judge ruled to half the bill. I still don't have the money so waiting for the CCJ then simply ignoring it. They still haven't paid my mother's credit of £233 from NINE YEARS AGO!. Complain to the ombudsman then take them to court. Alternately join our pressure group as we are planning some high profile non violent stunts to encourage them to interact with their customers better.

Executive.Complaints@npower.com is the cheif executive's department. Don't expect a favorable response though. They are trained to offer things which they then do not action. Their solicitors direct e-mail (again expect to be patronized) is: Kenneth.Radleydavies@rwenpower.com (watch the dot and the spelling). Good look. I would contact consumer Focus/Citizen's advice as well. You will ahve a long long fight on your hands. I have formed an Npower action group with another sufferer. We are meeting the Treasury to try and get back the money they were fined Feb 2012 (£2 million!) from them. Join us.