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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

quick quid chasing for a loan i did not take out - ID Fraud

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Posted
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I have today received this:

 

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

 

QuickQuid Final Resolution

 

I have never had a loan with quick quid. I logged intot he site using the details on the email and it sys no ative loans. Ive checked thee bank an nothing has gone in or out that shouldn't have. they are ignoring my emails.

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renegadeimp

renegadeimp

Posted
Posted
Yep like i said a few people have had emails today from qq, bet oft is gonna be inundated with complaints

 

Very doubtful. Hardly any complaints are ever made to them because the type of person who uses PDL's has very little knowledge of the regulators and how to complain. Most PDL's know this very well, which is why you see so many threats and excessive charges.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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renegadeimp

renegadeimp

Posted
Posted

ICO doesnt deal with spam. They just deal with companies misuing information.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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UKDomains

UKDomains

Posted
Posted

http://www.ico.org.uk/for_the_public/topic_specific_guides/online/spam_emails

 

And QQ was misusing information they were for the most part not legally allowed to use according to the EU Directive on Privacy and Electronic Communications

 

I received £100 compensation from BT for spamming me thanks to a complaint I laid with the ICO regarding their spamming emails.

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citizenB

citizenB

Posted
Posted

Please, please make a complaint to the OFT and the Information Commissioner.

 

The OFT are investigating the PayDay Loan companies at the moment - the more complaints they receive the better.

 

If you have never had a loan with QQ or any other PDL as some people are advising - then how have they come into possession of your Email address and Name. This is something you really need to know - who is providing personal details to these dreadful companies.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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renegadeimp

renegadeimp

Posted
Posted
http://www.ico.org.uk/for_the_public/topic_specific_guides/online/spam_emails

 

And QQ was misusing information they were for the most part not legally allowed to use according to the EU Directive on Privacy and Electronic Communications

 

I received £100 compensation from BT for spamming me thanks to a complaint I laid with the ICO regarding their spamming emails.

 

I stand corrected :)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hacked_Off

Hacked_Off

Posted
  • Author
Posted

QuickQuid would like to extend our sincere apologies for any inconvenience caused by the email erroneously sent to you on Thursday 11 July - “Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors”

 

At QuickQuid we take great pride in providing high quality personal loan products, customer service, and consumer protections for each and every one of our customers. In response to your email query, we can confirm that the erroneous email sent last week was not the result of hacking or any external data breach, and therefore, your personal information and credit score have not been compromised in any way.

 

The email was sent to individuals from the QuickQuid database, which includes both QuickQuid borrowers and people who have previously enquired about a loan product through our Web site, affiliate third parties, or licensed credit intermediaries. Since the email was issued, QuickQuid has been committed to contacting every individual recipient informing them that the email was sent in error and should be disregarded. In addition, we are in continuous contact with the Financial Ombudsman Service, Office of Fair Trading, and Information Commissioner’s Office and are sharing fully with them the results of our internal examination.

 

We appreciate your patience and once again apologise for any trouble this may have caused.

 

If you have any further queries, please feel free to contact our QuickQuid Final Resolution Team at: 0800 016 3114

 

Thanks,

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renegadeimp

renegadeimp

Posted
Posted

Complaint to oft and fos. You didnt take out a loan but they still called you a customer

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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citizenB

citizenB

Posted
Posted

I wonder if it would be worth contacting the FCA as well ??

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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renegadeimp

renegadeimp

Posted
Posted

Worth a shot. Nothing to lose.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...
Hacked_Off

Hacked_Off

Posted
  • Author
Posted

I've asked quick quid for their final response:

 

"In response to your recent email, we will be more than happy to assist you with this matter, however this issue can only be resolved by either ceither replying to resolution@quickquid.co.uk or calling the Final Resolution Team at 0800 016 3114.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

Fax: 0808 101 1380

Support@QuickQuid.co.uk

www.QuickQuid.co.uk"

 

Ive basically said I've emailed a complaint, thus far it's basically been ignored. It's for quick quid to pass onto the relevant department not me. Am I correct in doing so?!

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renegadeimp

renegadeimp

Posted
Posted

Let them do what they want. After 8 weeks you can bypass them and take it higher.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 4 weeks later...
Hacked_Off

Hacked_Off

Posted
  • Author
Posted

This one made me lol:

 

In response to your recent email. Can you clarify what you are requesting? The email that was sent to you in July was an email error. Nothing was reported negative or in default. It was an email only that was sent mistakenly, our apologies. If you have any additional queries about the email or need further details you will have to contact our Resolutions Department. You can submit an email to resolution@quickquid.co.uk.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

Fax: 0808 101 1380

Support@QuickQuid.co.uk

http://www.QuickQuid.co.uk

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Hacked_Off

Hacked_Off

Posted
  • Author
Posted

On the ball arnt they:

 

We would be more than happy to respond to you. However, it is not clear as to what you would like a response to. Please clarify your query so that we can provide you with a response.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

 

QuickQuid Customer Service

Direct Line: 0808 234 4558

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Hacked_Off

Hacked_Off

Posted
  • Author
Posted

More tosh from quick quid

 

In response to your query; we wanted to provide you with more detailed information as to why we are unable to remove your account information:

 

• The data was processed correctly with regards to the UK Data Protection Act of 1988 and within the terms of our Privacy Policy.

• Record retention obligations under the UK Money Laundering regulations dictate that we store your data for five years from date of processing.

 

We respect your wish to keep your data private and will not release or disclose your personal information to any outside entity.

 

If you have any queries, please contact our Customer Service team round the clock via phone, email or live chat.

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citizenB

citizenB

Posted
Posted

If you are not a customer of theirs then they have no right to your data in the first place - so how can they say they are processing it correctly ? This is bizarre.

 

If you have a complaint in with the ICO and FOS, then you should update the complaint with this latest nonsense.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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