brighthouse washing machine fault

[kymmie]

Hi everyone

 

I have a washing machine with brighthouse which went faulty last last Thursday.

 

I phoned the store to be told an engineer would come on out on the Tuesday ,,,

 

no engineer came after waiting in all day

 

I received a phone call asking what the problem was and they asked me for serial number of washer and said they would order the part

.. quick diagnosis without even checking .

 

.so I ring the store not very happy ..

 

I was then promised I would have a loan wash machine delivered today after I stressed I have disabled child who soils his clothes and bedding and I need to wash but

 

alas I received no phone call or wash machine

 

..so again I rang the store who said its down to the service centre but how can it be when my service cover is paid to them??

 

I m having to go the laundrette whuch has cost me so far just over £ 30 as I cant have my son bedding and clothes soiled till brighthouse sort out my washer so what can I do??

 

 

any help advice greatly appreciated

[dx100uk]

oh dear

 

firstly

you bill them for your espenses

 

second

 

you CANCEL and reclaim that USELESS & unnecessary OSC.

 

and mention about getting the DLC back too! ALL OF THEM FROM DAY ONE.

 

next

 

under SOGA

http://sogahub.tradingstandards.gov.uk/

you are entitled to have it repaired/replaced/refunded

 

how long have you had this product?

 

under an HP agreement its not yours till the final payment as such

 

if it don't work...STOP PAYING THEM.

 

dx