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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What can i do about this lot


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I don't need to be berated for my stupidity in needing a payday loan or two because things haven't been good at certain dark times this past year or so.

 

OK, yes, I did take a loan out with this lot last year iirc and got into difficulties and tried to arrange a payment plan but they then started hen pecking my account so much that Barclay's actually froze me account from having any debits through it and I had to get cash out over the counter to pay for everything. A good 20 mins each time.

 

So, I closed Barclay's and opened up another account with another bank. Things got very bad for me mentally with a lot of stuff going on that I forgot about this lot though I obviously want to pay them what I owe them now that I am in a good place mentally but maybe not financially.

 

Which is why I needed a small £50 payday loan( I know the cycle starts again but hear me out) to tide me till payday as I knew I had money in my account for a ticket but not food. It was not CFO tho.

 

So I go yesterday to me bank to withdraw my money as colleague said he would give me a lift so I could get good and it wasn't there.

 

They had taken 2 s,mall amounts totalling around £60. From my new bank and account. I never authorised the,m to do so.

 

I have completed a form at bank and they are looking in to it but what can I do? I get paid on wed so its too late to change me bank so I'm dead worried they will try and take the lot at once which I can't afford and I'm worried sixky.

 

I'm trying not to drop into me dark place again but I just wondered what I can do to stop them from taking anything from me bank. I will pay them back but not all at once as can't afford it.

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Tell your bank to issue an immediate chargeback as the company has essentially stolen the money. Also, file a full complaint with the lender, and consider calling actionfraud. They will give you a crime number which you can give to the bank. This forces them to take the issue seriously.

 

Out of interest, what bank did you go with after barclays?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Tell your bank to issue an immediate chargeback as the company has essentially stolen the money. Also, file a full complaint with the lender, and consider calling actionfraud. They will give you a crime number which you can give to the bank. This forces them to take the issue seriously.

 

Out of interest, what bank did you go with after barclays?

 

Thanks for the info.

 

I moved to metro bank and filed a fraud action on my account with them there and then. They say it will get dealt with monday. She said they'll issue a new card also but I'm wondering if just closing my account and opening a new one with them on wednesday which is payday will be better.

 

I'm wide awake with worry that they'l clear it out before then though

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You need to contact actionfraud. There has been a fraudulant transaction yet they wont even start an investigation until a few days later? Did they even take any info to help the investigation?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Sorry for the late reply. Yes they asked questions on a form and that was it.

 

Very good as on Monday they had refunded my money, cancelled my card and issued me with a brand new one with totally different 16 digit number. I'm just in from work so am going to check to see if any money has come out.

 

Thanks

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Get the cpa cancelled.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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