BT/Openreach removed line- no permission

[portunus]

Hi,

 

 

Anyone else had this happen to them? Am more than annoyed that they have just done this. This is what Ihave sent them, comments welcome. There must be some form of redress.

thanks

Doug

 

 

 

Good Morning,

 

I have noticed that the telephone line to my property (as below) has been removed by

 

yourselves.

 

Please confirm this. Can you also indicate why you failed to get my permission to do this

 

and to trespass on my property without consent.

 

The fact I am looking at broadband packages when my Virgin account ends is even a further

 

annoyance. This would mean additional costs of putting the line back rather than just

 

activate an already existing line.

 

As it was myself who had the phone installed when I moved in, at my expense, then I feel

 

that your removal of this is unjustified.

 

I would ask that you refund the cost of installation which I paid to have to line installed. I

 

would also ask that any code of practice breach by yourselves should have a penalty

 

payment as well