Welcome finance ripping me off help

[jv270479]

Hi can someone help

Back in 2006 i started an agreement on car finance with Welcome finance, the account was paid for about 18 months and then i came in too some financial difficulty and missed a payment, at this point i asked the representative in the office too look at reducing my payments too help, the guy i spoke to rang me back a couple hours later and advised yes i have done this would just extend it over a couple more years and to go to the office to sign the document to allow him to do this. Upon getting top the office i was given a document and just advised to sign here to reduce payments and this happened as he said.

I later found out the guy had actually cancelled my original agreement without telling me and started a whole new one over 10 years to pay the original one off, i found this out after 18 months of paying this. After this i then agreed with them to return the car to get rid of the large monthly payments. After returning the car they sent me a letter with the outstanding balance. The original agreement was £5000 for the car i purchased which was a for focus, the account was paid except for 3 payments for 3 years and even after returning the car the company say i still owe them £5600 obviously this will be done to the guy never advising me of the new agreement and it been for a larger amount over a longer period.

My question is where i stand with this as they guy never advised me he was creating a new agreement or anything?

Is there anything i can do and f so how do i go about this as the default that they are posting to my credit file down to this is seriously hindering me obviously with gaining any other finance. My belief is i was mislead when taking the reduced payment by never been advised of the new agreement been taken out.

 

Thanks in advance and hope someone can hep with this

[jv270479]

Hi can someone help

 

Back in 2006 i started an agreement on car finance with Welcome finance, the account was paid for about 18 months and then i came in too some financial difficulty and missed a payment, at this point i asked the representative in the office too look at reducing my payments too help, the guy i spoke to rang me back a couple hours later and advised yes i have done this would just extend it over a couple more years and to go to the office to sign the document to allow him to do this. Upon getting top the office i was given a document and just advised to sign here to reduce payments and this happened as he said.

I later found out the guy had actually cancelled my original agreement without telling me and started a whole new one over 10 years to pay the original one off, i found this out after 18 months of paying this. After this i then agreed with them to return the car to get rid of the large monthly payments. After returning the car they sent me a letter with the outstanding balance. The original agreement was £5000 for the car i purchased which was a for focus, the account was paid except for 3 payments for 3 years and even after returning the car the company say i still owe them £5600 obviously this will be done to the guy never advising me of the new agreement and it been for a larger amount over a longer period.

My question is where i stand with this as they guy never advised me he was creating a new agreement or anything?

Is there anything i can do and f so how do i go about this as the default that they are posting to my credit file down to this is seriously hindering me obviously with gaining any other finance. My belief is i was mislead when taking the reduced payment by never been advised of the new agreement been taken out.

 

Thanks in advance and hope someone can hep with this