Impact Collection Services chasing vanquis debt

[The Snake 1985]

Hi,

 

I wonder if anyone can help me.

 

I have a credit card which I have defaulted on with Vanquis Bank

who have passed the debt on to their collection agency Impact Collection Services.

 

they are bombarding me with calls every day and it is doing my head in.

 

I wrote them a letter asking them to only contact me by letter but they continue to call me saying they did not receive the letter.

 

They will not give me an e-mail address when I ask them on the phone.

 

Has anyone dealt with this company in the past and have an e-mail address for them so that I can send them an e-mail regarding the calls

 

Would be Appreciated

[renegadeimp]

SO they claim not to have received your letter, yet you stated it on the phone and theyre not complying? Formal complaint time i think, both to vanquis and the DCA, and also the OFT as they are in breach of OFT guidance.

 

Send the complaints by recorded delivery and make sure you track receipt.

[toptrapper]

I've experience with Impact/vanquis "not receiving letters". Their also entirely unwilling to provide e-mail addresses of their staff. That said, get the letter sent off recorded delivert as above AND, email their chief exec, Peter Crook - peter. crook@ providentfinancial.com.

Copy in the OFT on all complaints. vanquis have 8 weeks to respond then you can complaint to FOS. Don't be messed around by this bunch.

[sparky001]

I recently had an issue with Vanquis similar to this one. After agreeing a monthly payment of £40 pm with Vanquis i got a letter demanding full payment from Impact debt collections. I think i will have to consider a complaint myself.

[Old Cogger]

Impact is Vanquis in house DCA.

[renegadeimp]

OFT guidance comes to mind here. Specifically misleading debtors as to the current status of the debt.

[toptrapper]

Vanquis are difficult to deal with re their outbounding calls and the use of spamming numbers. I was verbally abused by one of their operators and when I complained, the call could "not be located". Staying off the phone is difficult as they use that many numbers it's difficult to keep track.

 

Like rene said, recorded delivery for post, or, email the chief exec peter.crook @providentfinancial.com

 

Make sure you confirm in writing that you will not deal verbally.

[Old Cogger]

VANQUIS USED PHONE NUMBERS – HARRASEMENT CASES

•

00123456789

01133453256

02895438102

01273945017

01214395279 01634780015

01908415451

02477673401

01253423398

01482908271

01158370836

01412372053

01752656101

01913400132

02034179149

01225920251

01273945017

01412371287

01412371498

01412371532

01513450916

01513450947

01513458383

01603920183

01612226216

01612227943

01614449222

01634816300

01752651087

01913400235

02080450488

02381780024

02477676018

02895438102

02921156491

08000190537

08000191554

08000191556

08000192516

08000192516

08002888640

01914478686

01614440635

08000191556

08702407150

Caller: vanquis/impact collections

 

01752651087

01225920251

01634816300

02921156491

01612227943

01612226216

01603920183

01614449222

 

08000192516

02381780024

02477676018

08002888640

08000191554

08000190537

01412371498

01513458383

01173294446

01133453256

02895438102

01273945017

01752651087

01225920251

01634816300

02921156491

01612227943

01513450916

08000192672

01277500081

01792447095

02393077257

01172398914

01422647382

02895086027

02034179161

02035382699

01316290069

01513451792

01274966163

[Old Cogger]

01316290069

01513451792

01274966163

01214390347

01614443026

01172399005

01133188657 (also note your own area code Number followed by a number 4+ they use)

[Old Cogger]

And no doubt many other numbers!

[toptrapper]

Mike770,

 

Tis ridiculous the lengths these parasites will go to justifying their harassment,

 

I've a complaint sitting with FOS, OFT and OFCOM where I e-mailed the chief exec demanding all in writing. Totally ignored, anywhere up to 18 calls per day for the previous 6 weeks including calls to mobile, landline and work. After 6 weeks they suddenly stopped and they seem to have crawled back under their rock.

[Old Cogger]

Sounds familiar, ignoring all request, if you send e-mail to vanquis/Impact you get automated response to ring and that is all every time, they will start another way no doubt? last I was told Lowells came on the scene stating they bought that somebodys alledged debt, we are learning as we go along!

[toptrapper]

Their stance is to ignore, ignore and ignore some more. I asked as part of my complaint to OFT/FOS how Vanquis/Impact remunerate their call centre operatives and how they can ensure that such remuneration ensures the fair treatment of customers. I'm looking forward to a response as Mr Crook seems entirely incapable and refuses to provide an answer.

[Old Cogger]

Their stance is to ignore, ignore and ignore some more. I asked as part of my complaint to OFT/FOS how Vanquis/Impact remunerate their call centre operatives and how they can ensure that such remuneration ensures the fair treatment of customers. I'm looking forward to a response as Mr Crook seems entirely incapable and refuses to provide an answer.

 

Crook being the operative word!

[toptrapper]

he's an odious individual representing odious companies.

 

http://blogs.mirror.co.uk/investigations/2011/04/were-not-all-in-it-together-pa-3.html

 

And this well crafted paragraph from the Guardian "Crook used to work for high-street banks such as Halifax and Barclays and pays himself close to a million a year. He is a living, wheezing example of everything that is wrong with the financial industries. This man doesn't design airplanes, build computer chips or hunt bosons. He's just a rich dude who has found a way of funnelling large quantities of our taxes directly from the benefit system into his own bulging pockets"

 

http://www.guardian.co.uk/commentisfree/2012/sep/09/payday-loans-shaft-the-poor

 

And finally, I nearly felt sorry for the staff after reading this super blog about how Provident treat their own staff.

 

http://agentssayno.co.uk/whistleblower/