Refunded without asking

[poah]

Hi I purchased a laptop at the start of December and it developed a fault. So I took it to the retailer (Sainsbury's) thinking they would send it to the company for a warranty repair. Before I realised the staff member had refunded me with out informing me this was going to happen though their computer system. They now want the laptop and won't (can't maybe) resell the item back to me. I don't want to give the compute back because it was a very very good deal and I won't get another one like it or afford to buy something of the same spec. I currently have the laptop to remove pictures etc off the drive but I wanted to know if anyone could advise me if I actually still own this even though I never requested the refund.

 

CAB were of no use and their consumer helpline is currently shut

 

I should point out that I want to give them the money back and tried to

Edited April 3, 2013 by poah

[assisted blonde]

They wont sell it back to you because there is a fault, cant see how you got a refund and still have the laptop though? very unusual, it actually belongs to them now and they are within their rights to ask for it as far as I am aware.

[daisjami]

I cant believe they refunded you and let you keep the laptop, thats insane. If im honest the first thing I would do is speak to the store manager and explain the situation in full, it could effect stock take etc....

[assisted blonde]

this dosent seem right at all

[steampowered]

Unfortunately Sainsburys can choose whether to repair, refund or replace. You cannot make them repair it.

[assisted blonde]

there has got to be a bit we are missing it seems very strange that they would refund and leave the laptop with the op.

[Ganymede]

Unfortunately Sainsburys can choose whether to repair, refund or replace. You cannot make them repair it.

 

 

 

This.