verbal agreement with catalouge company

[tony9286]

hi,

im really needing some advice and this is my first time on here so wish me luck.

 

i have recently got behind on my payments to jacamo catalouge account by 4 months as i was out of work.

 

they have been charging me £24 a month in fees plus interest.

 

a few weeks ago itelephoned them to explain my situation.

 

i spoke to a helpful advisor who agreed that i can make a part payment and then she would waive the charges and bring me back to my credit limit,

 

i made the payment.

 

i since recieved a statement with the charges still on.

i have spoken to a manager and they have listened to the call and agreed the advisor made the agreement.

 

however they are saying this was a mistake and cant waive any charges.

 

my position is that it was a verbal agreement and i have fulfilled my part, and they have a legal requirment to honour there side, even if it was a mistake.

 

please help,

 

thanks

[renegadeimp]

Doesnt matter what they say. The advisor is a legal rep of the company so they are required to honor the agreement, even if they werent allowed to state it.

 

Can i ask what the charges were? if they were late payment fee's, just ignore them. They are unenforceable and they cant take you to court or affect your Credit record with them.

[tony9286]

thanks for the advise, the charge is £12 late payment fee and £12 for administration.

 

i am curious as to why they are not enforcable.

 

however i do want to still use the company so dont really want to go down the route of shutting the account down.

 

also do you have any advise as i have written a letter of complaint

but they are adamant they cannot honour the arangment as it was a mistake,

 

thanks

[Conniff]

You will have help when dx sees your thread, he just love catalogues.

 

Have moved you to the Mail order catalogues section.

[tony9286]

You will have help when dx sees your thread, he just love catalogues.

 

Have moved you to the Mail order catalogues section.

 

sounds like fun. how do i access the mail order section please

[Conniff]

You just did it Tony, your here.

[dx100uk]

Doesnt matter what they say. The advisor is a legal rep of the company so they are required to honor the agreement, even if they werent allowed to state it.

 

Can i ask what the charges were? if they were late payment fee's, just ignore them. They are unenforceable and they cant take you to court or affect your Credit record with them.

 

they can and they do...

 

becareful with such 'loose' statements.

 

dx

[dx100uk]

hi,

im really needing some advice and this is my first time on here so wish me luck.

 

i have recently got behind on my payments to jacamo catalouge account by 4 months as i was out of work.

 

they have been charging me £24 a month in fees plus interest.

 

a few weeks ago itelephoned them to explain my situation.

 

i spoke to a helpful advisor who agreed that i can make a part payment and then she would waive the charges and bring me back to my credit limit,

 

i made the payment.

 

i since recieved a statement with the charges still on.

i have spoken to a manager and they have listened to the call and agreed the advisor made the agreement.

 

however they are saying this was a mistake and cant waive any charges.

 

my position is that it was a verbal agreement and i have fulfilled my part, and they have a legal requirment to honour there side, even if it was a mistake.

 

please help,

 

thanks

 

have you all the statements?

 

dx

[renegadeimp]

they can and they do...

 

becareful with such 'loose' statements.

 

dx

 

Will do, but they would be foolish to do so Dx. We've seen it a LOT in the PDL forum.

[dx100uk]

Will do, but they would be foolish to do so Dx. We've seen it a LOT in the PDL forum.

 

"they cant take you to court or affect your Credit record"

 

simple answer is they CAN do both.

 

perhaps ' they would be 'unwise'

 

dx

[renegadeimp]

Fair enough. Bad choice of words on my part then.

[tony9286]

have you all the statements?

 

dx

I dont think i do have all the statements. But can access acount online, but would this make a difference to the agreement

[dx100uk]

you can argue that till the cows come home.

 

a much better way is to reclaim them.

 

that way you get the PENALTY charges back

&

any interest they have cost you ytoo!

 

thats MORe than just the charges being waived,

 

if they are also SOLELY responsible for the markers on your CRA file

then they must remove thaose too.

 

pop ALL the £12 charges in this sheet

and use thei most recent int rate in cell D15

 

This fourth spreadsheet is useful in calculating a regulatory based compound interest award for PPI on a Revolving Credit Account. Or for a PENALTY charges Reclaim. Not all statements are required for this sheet because it will work out the compound interest on the PPI payments you do know about. It will not work out the additional 8% interest, to do that you will need spreadsheet three above AND all of your statements.

 

FosCISheet v101.xls

 

 

dx