Nationwide/Clydesdale & hardship

[mazoo]

Arguing with current bank, Nationwide, over their treatment of me as I live solely on benefits and have been hit with charges relating primarily to the immediate aftermath of transferring my account from Clydesdale and subsequent change in date of direct debits.Have now had charges refunded 'as an act of goodwill' but for some reason the customer service idiot dealing with me, Barbara Jerome, thought I was talking about Social Security Act regs and not BCOBS. Now need to put her bank straight, again, so wondered if anyone has a name of a senior contact in Nationwide operations team I can contact in order to complain about this ongoing treatment. On a slightly humorous note I've spent two days adding to my skillset as a CAB adviser in overturning DWP ESA and DLA rejections, but I have to say the Govt make Nationwide look like Mr. Clued-up!

[mazoo]

What I meant to say was that Nationwide make the Govt look clued up. Tiredness and old age kicking...lol

[StMartinsTerr]

Could try this person - listed on FSA Register as responsible for complaints at Nationwide BS.

 

http://www.fsa.gov.uk/register/firmContact.do?sid=77684

[mazoo]

Will give that a try. Had a beef with BT the other week and a fellow cagger pointed me in the direction of Warren Buckley and, surprise, surprise problem solved. Wondered if anybody had a similar level contact for Nationwide.