@thameswater Early D/ debit from thames water

[postggj]

having just checked my online banking this morning, i find Thames water has taken the first direct debit early. Three weeks ago i requested my water bill gets paid by monthly direct debit rather than the 6 month bill. As it would be to late to instigate the direct debit for the 1st February, It was agreed payments would start on the 1st march

 

What is annoying me was that it was agreed payments would start on the 1st of each month. No notification this first payment would be taken out on the 11 February. i may have had limited funds in my current account which may have affected other direct debits through lack of funds, resulting in bank charges, and no doubt charges from people i had direct debits with for the payment failure

 

After getting the run around with customer service, i cancelled the direct debit and decided to revert back to paper billing,and requested they send me a copy of their complaints procedure

 

RANT OVER