motor claims managment

[alex77]

has anyone had any similar experience to us

i had a accident back in june 2010 ,as a result of us being 3rd party fire and theft covered only ,we where told to contact a seperate company from our insurance provider and they would deal with any losses

We contacted Broker assistance who insisted that we where entitled to a courtesy vehicle ,me being suspicious declined initially but was reassured (via a phone call with one of thier representatives) that we would not be responsible for any costs involved and they would write it off against the claim ther fore we took the courtesy vehicle for a total of 1 week

just before xmas where where contacted by a seperate comapny, motor claims managment, who sent us a very threatening letter demanding £700 for the cost of the car

it turns out that broker assistance have gone bust and ba are working on behalf of the administrators to recover outstanding money

as the result of my accident left me at fault they have contacted me

has anyone had any similar experiences ,where do we stand legally?

[alex77]

typo

mgm are working on behalf of ba/administrators

[sailor sam]

Have you any paperwork relating to the courtesy car? Does it state who the agreement was between?

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

[alex77]

sadly i have no paper work as my records don't go back that far ,although mcm claim to have a copy of the hire agreement. my only hope was that broker assistance would have recorded the call stating that we would not be responsible for the hire costs .As they have gone bust it is fairly unlikely that i will be able to track this down.

[sailor sam]

Hmm. I think you need to speak to CAB or better still a specialist solicitor. IMO the contact should be between MCM and Broker Assistance thus meaning that MCM should be chasing the administrators and not you. If they pursue you in court, they will need to show that a contact existed between you and MCM as far as I'm concerned.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

[alex77]

thanks for the reply sam

my initial thought was that i was being dragged into a credit hire fraud [problem], i have been advised to offer them a nominal sum before they instruct thier solicitors and i incur a bigger bill

although once i do this i guess i have no legel legs to stand on and will have admitted that the costs where my responsibility regardless of any future discussions

Having done a bit of digging around on the net there seems to be a lot of similar cases where by over inflated hire car costs are a money spinner for these dodgy firms ...no wonder they were so keen for us to have it initially

[sailor sam]

As far as I know, it will hinge on who arranged with MCM to supply the car on your behalf. If that wasn't you then you have no contract with them, it would be with BA.

 

As I said, get some advice from a solicitor who specializes in motor insurance matters.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

[dw190]

I think the first thing to do is request a copy of the agreement they have to support their claims.