Reasonable time to inspect delivery?

[Sheila117]

Ordered a kitchen sink online and in the confirmation email:

 

Due to the fragile nature of your order, all items must be checked for any obvious sign of damage before you sign for your goods. Any items with obvious sign of damage must be refused and sign for as damaged.

 

If you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damaged will not be considered.

 

If someone else is signing for the goods on your behalf, you must advise them that the goods must be checked for any obvious sign for damage.

 

For full delivery conditions, please visit our website.

 

Just out of curiosity I thought you were allowed a reasonable amount of time to inspect the goods?

[citizenB]

I am pretty sure you are. I will try and find some help for you.

[citizenB]

Just because a carton isnt damaged, doesnt mean the goods inside remain intact either ! I cant see a courier hanging around whilst you open the package(s) count all the screws and other fittings and generally ensure that the item is undamaged.

 

I think you are entitled to return damaged/useless goods within 7 days.

[Sheila117]

Yeh seems unreasonable citizenB, things like this irritate me.

Tempted to email them and ask them to cancel the order based on this information... sadly their price was the best!

[citizenB]

Well if the delivery (Box/parcel) looks fine you would sign.If it was squashed and hanging open you would not accept and return.If on opening after signing for and parts were missing (subject to what was purchased) you would have recourse with the seller SOGA.

 

Hope this helps

[raydetinu]

DSR regs allow you to return goods after seven days even if they are ok, cancel order etc. but you may have to pay for return post.

but they must refund all sale costs including delivery.

If defective they must pay for return as well, their T & C cannot overide this statute.