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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Yes Car Credit PPI REclaim *** Resolved***


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in my early days of litigation with various creditors, if they did an offer which i objected to, i would send this to their solicitor

 

I refer you to the reply given in the case of Arkell v. Pressdram As my response to your proposal

 

it worked for me

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I got burnt like most people with yes car and welcome finance, i was naive and like most people that these companies were just out to con as much out of you as possible

 

With the help of CAG, i took welcome to court and won, two agreements cancelled, since then i have been studying law and help where i can

 

I gained my knowledge the hard way with mistakes, but i have gained experience by my mistakes so you do not have to

 

I do not like companies who deliberately get you into financial difficulty so they can then screw you even more, welcome/yes car found out to their cost that only works while business is good, now welcome and yes car are history

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Is that because of the commissions and the deposit off the insurance?

Can I still use that as a basis for claim if the agreement was paid in full and never in arrears?

 

 

What about the fact that they made us take the insurances,

do I not have to base the claim on that,

or can I use all of it?

 

 

When I was looking at which part of the CCA I needed to claim under I wasn't sure which to use, misrepresentation (I think) or unfair relationship?

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You will only be able to claim back your PPI etc

 

As the agreement has ended, no repossession and paid up. trying to get all your payments back etc would be seen as unjust enrichment by the court. Just play it safe and get the PPI refunded.

 

Any extra interest payments you made because of the PPI element in the agreement you claim on top of any PPI that is refunded.

 

The normal is PPI refund plus 8%

 

i myself will argue PPI refund plus contractual interest (what interest you were paying on the agreement) But thats your decision to make, going for the higher rate payment will drag out any award as they will fight it to the last minute

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Oh yes, I was only going to go for the PPI/warranties and the interest. It works out about £5500 at the moment. What should I use as my particulars of claim? I've seen so many different things when I've been searching, but none of the threads that I've read have any particular conclusion them!

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No not yet. How should I word the letter before action and should I send it to Godwin Street? I've seen enough evidence from other posters to know that they do deal with Yes Car Credit even if the lady yesterday told me they don't. It would be great if you could post up a rough particulars of claim. Thank you.

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Yes, send it to Goodwin street, not the po box address

 

At least they will have the letter and will have no excuse not to pass it on through their own internal post.

 

At least you will have a record of receipt

 

I will post up a basic letter before action later on this evening for you to use, that will give me 2 weeks to work on the particulars of claim

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Lets see how provident now react to litigation, they did settle rather quick with me but that was some time ago

 

It will be interesting on what legal arguments they will try and use in their defence

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So do I stand a good chance of winning this? I've heard of a few others where they have settled out of court, but it makes me nervous to think that we might have to go to court to defend this! It's in my husbands name so it will be down to him if it gets that far.

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I myself find most claims are decided before it goes to trial, the solicitor for the defence and claimant work things out

 

You have this in the bag in my opinion just on the unlawful commission payments made on the PPI

 

We have case law, Wilson v Hurstanger to support this, and you have the underwriting sheet to confirm your assumption, they will not like that

 

As i have stated, once they realise the strength of your case through witness statements etc, a bit of horse trading will follow

 

This will be interesting on how they play this one, but remember, its your decision, i can only advise

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Costs are not an issue until the exchange of court bundles

 

We will see what their defence will be when they receive the court claim

 

You can withdraw the claim at any time, no costs issue until court bundles have been exchanged

 

If you are on benefits or low income then you are entitled to fee remission

 

I do not want to put any pressure on you

 

Its your decision and i am not going to influence in any way

 

No, yes car sold you the PPI policy and paid themselves the commission payment,

 

thats screwing you twice

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