Opus energy fake bailiffs & faulty meter ... ombudsman ruled they ignored!!

[koru]

Hi

 

we have ended our business due to the bullying and stress from opus energy!

 

We moved from a small unit to a larger unit from British Gas why oh why my husband changed it to opus energy i do not know!

 

The only extra lighting we had was 4 fluesent bulbs they charged us £2,000 more than british gas and we hadn't even put up the other spotlights!

 

They were charging us more than the garages who fix cars and all we sell are handbags and shoes!!!

 

We went to the energy ombudsman and they advised us to write all our readings down at the start of the day to the end which we have done for over a year.

 

11-22 units depending if we had heaters on

 

opus were charging us 50-70 sometimes 100-200 units in a night when noone was in the shop!!!

 

Ombudsman told them to check our meter which was proved to be faulty

so the ombudsman then told them to fit a new meter in and revise our bill to our readings.

 

They haven't done this and they haven't replied to the ombudsman!

 

They then sent people out in black suits who knocked on the doors of our fellow business neighbours to ask where we were when we were shut one day,

 

everyone on the industrial estate then thought we had visits from bailiffs as they come in a black car with black suits

they aren't they are field agents,

but our reputation is scarred as they did this when customers were in the shop,

 

needless to say the impack on our fellow business neighbours and customers wasn't great!

 

The stress caused my husband and I to argue and we have now closed the business

 

.When we were moving out they visited again and asked for payment which the bill keeps going up each week.

 

We said we will pay for the electricity used but not what we haven't and that opus need to do what the ombudsman have asked them to do.

 

He said they will find us at home!!!

 

How are they allowed to get away with this bullying and why do they not do what the ombudsman have asked them to do.

 

..i'm worried they will come to our house now and start here!

 

Any advice please?

[dx100uk]

call the police if they turn up again

 

they are not bailiffs and have NO LEGAL POWERS

 

you REALLY must get the ombs back on this case

 

dx

[koru]

Hi dx,

Many thanks for replying

 

I have contacted the Ombudsman today and they said they are chasing them up for a remedy?

 

Thats all they kept saying I told her we have left the business as from 31st dec as the stress of it all has done us in.

 

We sent opus a email to say we have left dec 31st but they are still billing us..

 

.don't know else to do its been over a year with the energy ombudsman

[dx100uk]

this needs escalating esp the fake bailiffs

 

if this has casused your business tocollapse through THEIR ERRORS

you need to seek serious compensation.

 

dx

[koru]

The letter dated oct 2012 from Opus energy was:

 

that after the energy ombudsman final decision they are require to carry out:

 

Check the meter for accuracy and bill the acc accordingly

provide accurate invoices from your supply start date ensuring all reads are not transported

provide up to date acc statement

display consumption analysis since the supply date

exchange the meter if it has reached the end of its life span

confirm the contract details and whether we will cancel the contract due to customer statisfaction

provided technical assistance to set up online acc

Apply a £100 credit to the acc as a gesture of good will for the shortfall in customer service

 

we have had the meter checked and it was proved faulty t

hey did not replace it even though in feb 2012

they sent a letter saying it would need replacing!!