yorkshire bank

[shazzi]

i called in to yorkshire bank last year to ask them to trace the name of the company who i was insured with 3 years ago,but they said the information on they computors get wiped off their systems after 2 years,its really important i get the name of the compay i was insured with,as they have got 8 years no claims bonus of mine,which i need back asap for my car insurance,is there a email address for yorkshire bank? or could you tell me who i can get intouch with to help me find out

[BRIGADIER2JCS]

You may have to write to the data controller at the banks head office, was the insurance sold by the bank?

[shazzi]

no it was not a isurance through yorksire bank i had direct debits coming out of my bank account for this insurance,it was a private isurance for a van i had at the time. Do i write to head office in leeds or scotland to trace who i was insured with?

[oleg]

If you use ybonline there is facility to email them there. Alternatively yes snail mail. Same address as on statements or Head Office c/o your branch - if you still have one, they're disappearing fast!

It's nonsense to state they don.t hold info, it's a legal obligation for at least 6 years, arguably (for HMRC purposes) 12.

If this still fails, you could extricate ALL they have on you, including past statements by submitting an SAR. Costs £10

Let us know how you get on.

Olég

[shazzi]

thank you,i have recieved a email fron yorkshire bank customer services saying to phone them as information on customers details are not safety guaranteed through emails. Be even better if i had call time to phone 0844 numbers lol,thank you once again,u have been a great help