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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Citibank (not citicards) stalling - advice required


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My claim against Citibank has been transferred to my local court in Reading. I presume that Citibank cannot now get it changed to Salford?

 

By the way their defense letter was signed by a 'Helena Forsgardh Alstrup, Lawyer for the Defendant' Strewth...

 

You sure about the spelling of this name I cannot find her on the registers it could be she is a non-public access barrister. If she isn't a registerd lawyer there could be more fun for Citi i.e. its illegal to call yourself a lawyer, solicitor or barrister if you do not hold a current practice licence.

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I have submitted my claim and they have acknowledged and have until next week to respond. I got a letter from Helena Alstrup these week stating a load of legal jargon but consequently offering me a third of what I am claiming as they dont want to go to court as it may end up in me paying costs if I lose! Funny, there was me thinking that didn't happen in small claims courts!!!!

 

Sending them a letter back politely refusing!

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I have submitted my claim and they have acknowledged and have until next week to respond. I got a letter from Helena Alstrup these week stating a load of legal jargon but consequently offering me a third of what I am claiming as they dont want to go to court as it may end up in me paying costs if I lose! Funny, there was me thinking that didn't happen in small claims courts!!!!

 

Sending them a letter back politely refusing!

 

Sounds like the same letter I got however they offered to pay the 'full' amount (actually 45 pounds less) so I am going to send another letter back saying I will accept if they re-submit their offer with exactly the full amount I demanded.

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Icydee - that's sounds promising. How long did it take for them to make this offer???

 

I got the letter from the court (can't off-hand remember the form) with the citibank defense attached indicating they would defend in court.

 

The following day I got the letter direct from Citibank with the offer to settle out of court.

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Hi Guys,

 

Our of curiosity, has anyone had any issues with Citi Fin in getting the SAR back correctly? According to the one poxy sheet they sent me, I have made payments but its no help whatsoever.

Their reason being, that there was No Manul intervention.

 

Regards,

 

Ron

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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I didnt get any stats for the 1st year or so of the account when it was with the Associates. The rest were copies of my stats with everything on them. Tell them they havent complied at all with your request

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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