Internet connection problems.

[SOD'EM]

Hi guys,

 

I have a friends netbook because she couldn't connect to the internet (not even with the ethernet cable). I tried it on mine and it is the same. It detects networks and successfully connects to the router (wirelessly), but it still will not connect to the internet.

 

I have checked the ethernet and wirless drivers (device mngr) but can't see any problems. A scan with Malware Bytes has come up clear so I am a bit baffled now.

 

Also, when I try and troubleshoot the problem it says 'Detecting problems', and then says 'An unexpected error has occured. The troubleshooting wizard can't continue'. After clicking 'View error details' I get the following:-

 

Package ID: Network Diagnostics

Path: C:\Windows\diagnostics\system\networking

Error code: 0x80070002

Source: Engine

User: xxxxxxxxx(deleted personal details)

Context Restricted

 

If I go onto the network connections (through control panel) you can see that it is connected to the router, but there is an X between the router and the internet.

 

 

Any ideas?

[postggj]

http://support.microsoft.com/kb/910336

[SOD'EM]

Thanks squaddie for a quick reply, but I have already been on that page ( I forgot to mention ). I can't see how that has anything to do with the problem I am having ( I admit though, it is the same error message ). Also, the services menu has no 'Automatic Updates' to stop.

[postggj]

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=3&cad=rja&sqi=2&ved=0CEcQFjAC&url=https%3A%2F%2Fwww.slimwareutilities.com%2Fslimdrivers.php&ei=2GutUKlV08nQBYLTgdAD&usg=AFQjCNH6AW_DIxDeQDCLdec1vV92C8Ivfg

 

try this, just ignore all the adverts, or tool bar recomerndations etc, just download the program, lets it do its thing and it will locate all missing drivers

 

i upgraded to windows 8, biggest mistake of my life, so i went back and loaded windows 7. i was missing ethernet, wi-fi drivers the lot. this program fixed every thing and ITS FREE

 

just delete it from your system when you have finished with it

 

i was told by AMD that windows regular as clockwork fails to locate the necessary drivers, so unless you have the driver disc, give it a try

 

it worked for me

[SOD'EM]

Just downloaded that to a flash drive and installed it on the dodgy netbook. Done a scan and it said 'No Updates Found. Your system has the latest stable drivers and updates installed'. I'm not to sure though wether that program searches the net to find updates. If so, it wouldn't be able to do it because it has no internet access.

[postggj]

of course, silly me, you cant connect to the net

 

have you tried deleting the ethernet , wi-fi etc from device manager, rebooting to see if windows will correct its self

 

windows will automatacally find new hardware and install the devices back in, what about getting the up to date drivers from the manufacturer, download onto a flash drive from another pc, and load them that way

[SOD'EM]

I'm just a bit worried about downloading the wrong drivers, and it would be too late because the old ones would have been deleted. I would be surprised though if both the ethernet and the WLAN drivers were both faulty. I will try in the morning anyway. If I try and do it now I would mess it up. I'm too tired. lol.

 

Thanks squaddie, I will let you know how I got on.

 

Any other possibilities or suggestion will be gratefully accepted also.

[dx100uk]

99% of the time its down to system files

 

IMHO i would firstly run chkdsk c: /f /v /r

 

[dont forget the spaces]

 

and do it in safemode with cmd prompt only

after rebooting hitting F8

 

dx

[labrat]

hmmm

 

reset internet explorer in internet options

in command prompt do

 

netsh int ip reset

netsh winsock reset

ipconfig /flushdns

 

reboot

 

might sound daft but i take it youve tried a differnt internet browser?

 

oh and if its a brand name netbook then its likely to have the default drivers stored on the hard drive somewhere...

 

dell tends to use

 

c:\dell

 

advent

 

c:\applications

 

etc...

[locutus]

It's not a driver issue if you can connect to your router.

 

follow labrat and jolly's advice IMHO

[dx100uk]

can still be

 

i've known windows update to screw the manu ones

 

then have to be reinstalled

used to happen all the time on XP

 

esp with belkin wireless cards for lappies

 

dx

[SOD'EM]

Tried all the fixes above (in order of post to no avail), and ended up doing system restore from 3 days ago (that's when I thought she had the problem from). That was also the recommended restore point, but the problem was still there. Decided to look further back and noticed a Windows Critical Update from last month. I restored it back to then, and that fixed it. I then spent a couple of hours updating Windows again, and everything is fine now.

 

I really appreciate everyones input in helping me fix this.

 

Thanks again guys.

[dx100uk]

now find that update in the list of those to be done

 

right click it

 

select hide update

 

then it will never get installed.

 

found that many times before

 

dx

[SOD'EM]

I just kept searching for updates and installed all the recommended ones until it says that Windows is fully up to date dx. I did install them a couple at a time however to see if I could pinpoint the problem one. But they all installed fine. I was wondering wether she had maybe took the power out (or lost power) when she was updating herself, and that may have caused the problem. She has got a dodgy power lead and battery.

[dx100uk]

good spot yes

 

dx

[SOD'EM]

Got another laptop to fix. Found 4 infected files/folders and now it is running a lot smoother and quicker. But for some reason I have no internet wirelessly. I can get it using the cable, but not through the wireless router. Although it is successfully connected to the router, there is only Local Access available.

 

Any ideas?

[SOD'EM]

When I do ' diagnose and repair ' I get this message:-

 

There may be a problem with your domain server (DNS) configuration.

 

Windows failed to find the well known host "www.microsoft.com" using DNS. The server may be down.

 

Windows found a problem that cannot be repaired automatically blah blah blah.

 

All other laptops are working fine.

[SOD'EM]

He has this Ralink wireless lan thingy on his toolbar. I think that may have something to do with this problem, but I won't uninstall it in case he needs it.

[dx100uk]

prob been redirected

 

reset the ip to get it auto

not 127.0.0.0

 

which the trojan would have changed it to

 

dx

[SOD'EM]

Is that easy to do dx (reset the ip to auto I mean)?

[SOD'EM]

It's ok. dx. I've done it. And you were right. That is sorted now. tnx m8.