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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Motormile Finance requesting ALL card details [inc C V V] on discounted 'debt'

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BRIGADIER2JCS

BRIGADIER2JCS

Posted
Posted
presumably the OFT guidance doesn't apply to these clowns?

OFT is no more, the FCA took over in April this year, much of the "guidance" is incorporated in FCA documents now.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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fletch70

fletch70

Posted
Posted
Reading elsewhere it seems that Rob Sands may have disagreed with the ethos of the founding directors, there is "new blood" in the company K. Barton " Field Ops Manager" "Dave G Litigation exec ( ex Drydens).

 

Where did you read that , if it is public info I would like to read it.

Yes I know there are two new directors but they still haven't stop Bazzas nose growing . He told me some huige lies in his response to my letter of complaint , I have replied to him with the evidence .

 

 

Conniff you are spot on, more details needed , unfortunately with these people once they start their campaign against you it takes you all your time to make them behave even when you have made offers . Hence the original issues get lost

Any opinion I give is from personal experience .

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BazzaS

BazzaS

Posted
Posted
Where did you read that , if it is public info I would like to read it.

Yes I know there are two new directors but they still haven't stop Bazzas nose growing . He told me some huige lies in his response to my letter of complaint , I have replied to him with the evidence .

 

 

Conniff you are spot on, more details needed , unfortunately with these people once they start their campaign against you it takes you all your time to make them behave even when you have made offers . Hence the original issues get lost

 

 

Oy !

I'm BazzaS : I've been BazzaS on CAG for years.

 

and you can leave me out of it!

 

I've never written to you in response to a complaint, not had a complaint from you.....

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fletch70

fletch70

Posted
Posted
Oy !

I'm BazzaS : I've been BazzaS on CAG for years.

 

and you can leave me out of it!

 

I've never written to you in response to a complaint, not had a complaint from you.....

 

Grovel grovel it was a typo Bazza's nose i.e the nose of Barry Ellershaw :lol:

Any opinion I give is from personal experience .

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dx100uk

dx100uk

Posted
Posted

moved to the MMF forum

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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fletch70

fletch70

Posted
Posted
Haha I did that with Bazza too haha

He didn't mean you bazza :)

 

Did he ever reply , I am starting on my Fos form, there is so much to put down ...you know I said they lied , I said they ignored

Any opinion I give is from personal experience .

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fkofilee

fkofilee

Posted
Posted

No, completely ignored me, instead I got Batty Pat... Completely clueless about the fraud on my accounts... Internal investigation my arse

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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oleg

oleg

Posted
Posted

Paul

I agree with Ash. No need whatever to engage. It only encourages them.

There's a crowd of, let us say, "activists" on here who appear to spend much of their lives combatting the riffraff at M M F. If you do not have the time or dedication to join them, there's no need to do so. Just ignore the threat mail.

But do be prepared for further ridiculous letters. And do consider reporting them to the regulator. The more complaints, the more chance of appropriate action being taken against them. You don't need to produce more than a set of succint bullet points.

Just my humble opinion fwiw.

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fletch70

fletch70

Posted
Posted

Oleg

You know of course I am a huge fan of MMF

If you want to make a good complaint to the Fos you have to go through the complaints procedure first or at least send a letter of complaint and wait 8 weeks . IMHO if people make unsubstantiated complaints they are just wasting everyones time so people should do it by the book. The more specific detail you can put in your complaint to the FOS the better your chance of a) them investigating and b) getting a positive outcome.

 

I have a 2/2 upheld rate with the FOS although not yet against MMF

Any opinion I give is from personal experience .

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