Cap1 SAR reply

[gerson]

Hi DX,

 

Thanks - so I need to go straight to court or should I send them one more missive, re: Section 32 Limitations and follow it with an LBA +14 days

 

By EPA I meant EEO - but just having read through this it needs to be uncontested first

 

G

[dx100uk]

i'd give them one more letter.

 

shelley, your comments.....

 

you are far more exp than me on the charges court cases front outside of 6yrs!!

 

dx

[gerson]

Update....

 

CAP1 have upheld our Claim for PPI however the refund is approx. 25% of the amount claimed

 

I used the attached CISheet as the Basis for my Claim, can someone confirm that this is the correct one to use.....

In the letter they stated that 'associated interest refund' is calculated as the difference between the interest due after removing the PPI and the interest charged to the account.

 

At no time during the period involved was the account Balance 'paid off'

 

They also stated that an additional interest of 8% has been included.

 

I am of the opinion to reject this offer by responding, which they gave me 14 days to do and 7 are up due to postal delay (if based on the letter date), and refuting the sums provided - no breakdown of how they came to the numbers quoted and the fact they had my Money and charged me interest at the prevailing rate

 

Additionally they will also Withold 20% of the additional 8% interest for HMRC. Can they do this as we are no longer UK residents

 

A small win so far... and CAG will recieve a donation upon the completion of this claim

 

Thanks

 

G

[dx100uk]

can you scan up their letter and also write refusing their offer and asking that until they give a detailed breakdown, you are not in a position to comment further.

 

dx

[gerson]

Hi Dx,

 

I will scan and sensitise the letter from CAP1 - do you need the figures left in?

 

This is what I intend to write back with so far:

 

I thank you for upholding my claim for the miss-selling of PPI however I am formally rejecting your offer of refund for the following reasons:

1. The total amount of payments made by myself in relation to PPI premiums is xxx.xx GBP.

2. The figure for ‘associated interest’ is incorrect. You have had the benefit of my money, which you are now refunding, and charged me interest on this money at your prevailing rate for the duration of time claimed, as such the interest claimed in the attached calculation sheet is due.

3. You have provided no breakdown as to how your calculations were made, only a statement of how it was done and the final sum. I require a full and thorough breakdown of each and every computation.

I thank you for informing me that an additional 8% is also due on the amount claimed, this I assume will be calculated once we have finalised the claim with yourselves.

 

G

[dx100uk]

yes always leave figures else its pointless us seeing it....

[gerson]

Hi DX,

 

Here you go

 

G

[gerson]

Hi,

 

Quick question...

 

Should the 'Claim to date' be the first date after the ppi was applied when the account returned to Zero Balance?

 

G

[dx100uk]

if interest is still being charged by them

 

the claim to date is the day they settle.

if they stopped THEIR int, the claim to date should be that date.

 

dx

[gerson]

Hi DX,

 

CAP1 have never stopped applying interest to the account.

 

The account has had a Zero Balance several times over the last few years though - thought this might alter the amount claimed

 

I will send the rejection letter tomorrow, trackable.

 

Will update when/if we get a reply

 

G

[gerson]

Update,

 

 

CAP1 are refusing to budge on the offer made.

 

 

I used the CISheet for my calculations - should I have used the FOSRunning instead?

 

 

If the FOSR sheet then how to complete based on the fact the Card was in use for several years Prior to PPI being added

 

 

G

[dx100uk]

if you have all the details

then use fosr yes.

 

I will give a better picture

[gerson]

Hi DX,

 

 

Thanks for the quick Response.

 

 

Problem is that CAP1 did not supply the actual Statements with the SAR so I do not have everything needed for the FOSR sheet - only got a Transaction log

 

 

G

[dx100uk]

then you cant use fosr sadly.

 

unless you know the times there was no int

you cant hope to use it

 

BUT

 

i'd say their figure on int is VERY wrong.

 

HOW are they calculating this

have they statements you don't have

 

?

 

dx

[gerson]

Hi DX,

 

If I use the StatInt (PPI _ FOS rules) sheet (single premiums + 8%) then the figure is very close to the offer made

 

My wife is of the opinion to accept at the moment

 

G

[dx100uk]

depends of the levies int during ANY part of the term PPI was charged

 

if they did

it cant be right

 

they tried this with a claim I have today settled upon for a neighbour

 

I got an extra £400 out of them

 

I included copies of the statements showing PPI

 

so p'hapd diff to your info?

 

dx