Starting the Ball Rolling

[kaznelson]

Received details of my charges today.

 

Sent letter requesting refund of all charges £170 within 14 days

[kaznelson]

I CANT BELIEVE IT!!!!!!!!!!

 

After sending only one letter to Smile I have received a reply saying they will refund £350 immediately!!!!! They had taken into account charges debited from my other accounts as well

 

Now all I need is for Barclays to pay out the £4k they owe me

 

Donation to the site now on its way & a BIG FAT KISS X

[SM1LER]

Hey well done Good luck on the rest of your claims

 

Just wondering....but don't know where to post my query!!! How did you initially start your request to claim your cash back.... Was it a direct letter to your specific branch, or to the head office?

 

Im looking to claim a recent bank charge back ( only wee money, but it's mine:-D ) but didn't know how to start rolling that ball rolling. Can you help?

 

Ta much

 

Smiler

[kaznelson]

I sent my initial letter to their Head Office at Balloon Street, Manchester

[BankFodder]

Have you completed our settlement survey?

[Barney Bear]

We have gone over our agreed overdraft limit, Lloyds TSB charge us £30 and charge us that amount each day our overdraft increases by £30 or more and they will do this up to a maxiumm of £90 each month. When we borrow more that the amount we agreed they charge us a highter rate of interest, which is currently 2.20%, which works out an equivanlent annual rate (EAR) of 29.8%.

 

We have always had an overdraft limited and many times have gone over our agread limit each month, we pay an over draft interest fee and an account charge each month too.

 

When we phone them they are more than happy to increase our overdraft limited, this puts us into more debt as we never can get out of this and end up paying charges that we can't afford.

 

Do we have a case? or are they within their rights to do this to us?

[kaznelson]

Have you completed our settlement survey?

Yes I have

[kaznelson]

This topic was closed on 03/08/19.

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