Sports HQ - items wrongly delivered to away neighbour - want me to pay to returm them!!

[miffedkiwi]

Hi there,

 

I recently ordered serveral items of exercise equipment online from Sports HQ to help combat

my ever developing couch potato physique.

 

After 8 days, 5 days after the expected delivery date,

I give SHQ a call as my order has yet to arrive.

 

They inform me that according to there records the items have been delivered.

 

I confirm there has not been a delivery and I have not signed anything to which they reply, "the driver left them on the porch".

 

As I don't have a porch, we eventually came to the aggreement they had been sent to the wrong address and they were going to question the driver.

 

After 2 days and still no answer I call again.

 

Still no update so they decide it best to send the same stock again,

which i am more than happy with.

Problem sorted.

 

However,

3 weeks later I get a buzz at the door from a nearby neighbour who informs me they have just got back from overseas

and have found my initial parcels in there hallway.

 

Turns out they got delivered to that address and the other people living at that address never noticed.

 

Now this is the bit i'm angry at.

 

I call SHQ today and advise them that the initial parcels have turned up and would they like to collect them.

 

Straight away they tell me it's my responsibility to have them picked up or I would have to pay for these items as well.

 

Hang on I say,

you delivered them to the wrong address and now i'm resonsible for them.

 

They confirm this is the case and it starts getting a little heated.

 

I said that I work 9am-6pm monday to friday so can they pick it up on the weekend.

 

No, they say, basically it can only be a working day and the pickup would be anytime between 9-5:30

which means I would have to take a day off work to send there goods back.

 

I can't take the items to work because the items are weights, it took all my effort just to get them up the stairs.

 

If I had not called them they would be none the wiser. Now, I seem to be getting punished for doing the right thing.

 

Does anyone have any advise for me?

 

Can they charge me for these items using my initial credit card details?

 

They should be making the effort to collect them.

 

Any feedback would be much appreciated

[sir_gilmour]

Hello miffedkiwi, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.