Usenext Billing... No money as times are tough

[glenviewjf]

Hi just here to see if anyone can help with a billing problem by usenext..

 

Thanks

[honeybee13]

Hello and welcome to CAG.

 

I'm not sure what you're asking, can you give us some more details please? If you could let us know, we can decide which is the best forum for you to get advice.

 

My best, HB

[glenviewjf]

Hi there

 

I signed up for the Usenext 14 day trial..

 

Went through all the sign up and stuff..

 

Loved the trial..

 

As I had seen the terms and condition's I knew that I would be billed after the 14 days.

 

Today I seen that €95 was taken out of my account leaving me with €10 to survive on for the week.

 

I wanted to pay monthly so I could afford the usenext..

 

I am a college student and needed that €95 to survive.

 

I have emailed Usenext but have got no answer besides there is nothing we can do answer.

 

Surely they can rearrange a billing order and refund?

[havinastella]

Are you in the UK?

[glenviewjf]

I'm not. I'm Irish

[ims21]

Two threads merged and tidied

[glenviewjf]

Just seen this thread

 

h**p://w*w.consumeractiongroup.co.uk/forum/showthread.php?354436-UseNeXT-charge-issue

 

Hope Usenext come to their senses and do something similar :S

[MaxxPower]

So have they billed you after the 14 days? Or have they billed you earlier than this?

[UseNeXT Team]

Dear glenviewjf,

First of all we are very sorry for any inconveniences.

In order to gain access to the usenet via UseNeXT, you need to sign up on our website. After the registration you enter the free trial period which lasts for 14 days. If you decide to use our service afterwards you can manually chose a tariff which is convenient for you during these first two weeks. If you do not change your package and do not cancel your subscription you will automatically get the tariff 30+ when the free trial period expires. This is mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer). If you do not want your membership to be converted into a paid contract you can cancel anytime during the free trial period. Cancellation is possible via fax, support inquiry or simply by using the cancel button in the member area.

If you like to get in contact with us regarding this issue please write an e-mail to notice@usenext.de including your enquiry and your account details. We are constantly trying to make the use of our service as easy and transparent as possible and will try to find a satisfactory solution.

 

Best regards,

Your UseNeXT Team