COMET. Customer Services is a disgrace

[dmckie]

Anybody got any advice because COMET have done nothing in 6 weeks after I reported a fault with a coffee machine that has a 5 year warranty.

 

Their customer care is appalling,

they make promises and nothing happens,

they don't answer emails.

 

I will think very carefully about every buying from them again.

 

What's the point of a warranty if they just hope you'll go away.

[gordies]

Anybody got any advice because COMET have done nothing in 6 weeks after I reported a fault with a coffee machine that has a 5 year warranty. Their customer care is appalling, they make promises and nothing happens, they don't answer emails. I will think very carefully about every buying from them again. What's the point of a warranty if they just hope you'll go away.

 

How old was the machine when it developed the fault?

[dmckie]

It is 15 months and cost >£400.

[MARTIN3030]

Yes have to agree.

Comet have become one of the most complained about retail businesses on our forums,in most cases with little or no response.

However,only this week,we were approached by COMET Customer Services,who appear to want to try to address the problems.

Time will tell,but it may all be too little too late.For many CAG members,they will never give Comet any business again.

[GorgieBoy]

Hi dm ,

 

Have you emailed the Directors Office with regards to your ongoing issues ?

 

bob.darke@comet.co.uk

 

Also it is worth putting your complaints regarding this non existant Customer Service in writing and Send registered post address can be found on the COMET threads .

 

Was the 5 year warranty supplied by the Manufacturer of the machine or was this an extra which you Purchased from COMET over and above the initial cost of the machine ?

[dx100uk]

get that worthless extended warranty reclaimed!!

 

dx

[BankFodder]

Comet is probably finished.

http://www.bbc.co.uk/news/business-15650763

 

Everyone should stay well clear. The customer service is rubbish and there may not even be a business at some point so you could be left with your goods and no one to go back to.

 

No time to much around with Comet. Small Claims Court ASAP

[GorgieBoy]

Comet is probably finished.

http://www.bbc.co.uk/news/business-15650763

 

Everyone should stay well clear. The customer service is rubbish and there may not even be a business at some point so you could be left with your goods and no one to go back to.

 

No time to much around with Comet. Small Claims Court ASAP

 

 

Yes indeed , that is old news now nearly a year ago , they are still plodding along all the same at the moment but for how long for is the question .

 

 

dm ,

 

What is the Make and Model of the Coffee Machine ?

 

 

Was this an "extra care plan" that you purchased or something similar ?

[MARTIN3030]

There are rumours of an offload,as reported on here 6 days ago.

 

http://www.bbc.co.uk/news/business-20001314

[Conniff]

Yep, new news, the present owners are worse than the past and are looking to dump it because they havent the management skills to make it work.

Customer service would be a good place to start.

[MARTIN3030]

They are damaged goods.

There was a few bob put into it after the takeover but there was no structure to take on the likes of Dixons.

I think investors were very reluctant to throw more money into it.

This reminds me a little of what we saw with JJB Sports.