LloydsTSB DSAR (stalling)

[John-Smith]

Hi,

 

I'm not sure if this is in the correct place?

 

Anyway I recently sent a SAR on the 27/09/12 via signed recorded, which they apparently didn't receive it till the 01/10/12.

 

More recently they have sent me one of their standard signature request letters dated the 12/10/12 , which I assume is a stalling technique, as the letter I originally sent was signed, dis-regarding this I decided to go with the flow and send them back the signed request to get things moving ASAP, they have then written back dated the 16/10/12, that they have received the signing mandate and will be processing it within 40 days from the 16/10/12, as they hadn't received all the documentation that they required at the original date.

 

Could someone please help, I don't think I've ever been so frustrated with a bank, especially one that I've had no prior problems with.

 

All the best

 

John

[BRIGADIER2JCS]

Sounds reasonable they are bein upfront about it.

 

Sorry for the incomplete reply computer decided to freeze, did find out when the payment was taken?

If so you could challenge them that the 40 days from that date and require them to comply.

[MARTIN3030]

Do you know when they took the payment ?

[John-Smith]

Hi,

 

The payment went through on the 01/10/12, which was why I assumed it would be from that date?

 

All the best,

 

John.

[MARTIN3030]

If they took the payment,then I would use that as a start point for the 40 days.

I had the same issue with these myself and ended up taking it to Court.

[BankFodder]

Did you pay by cheque?

[John-Smith]

Hi,

 

It was paid via postal order exactly £10 inc. charge, I have the both the Postage & Order receipts.

 

Thanks

 

John

[Ford]

'In most cases you must respond to a subject access request promptly and in any event within 40 calendar days of receiving it.' 'You have 40 calendar days to comply with the request starting from when you receive all the information necessary to deal with the request and any fee that is required.' etc ico guide/checklist http://www.ico.gov.uk/for_organisations/data_protection/subject_access_requests.aspx

Edited October 21, 2012 by Ford