Citi Financial and PPI

[lee79]

Just wondering how I would go about making a claim regarding the PPI on a loan I took with the above.

 

We took out a loan probably 7 years ago (we're on a repayment plan at the minute so no SB) and there is PPI on the loan. We needed the loan as we were quite desperate as we needed some things in preparation for our 1st child.

 

The reason I'm not sure on how to go about it is because it was sold to us when the woman doing the loan told us that it would increase our chances of getting the loan as the providers would know we have it in place if we ran into trouble. As we needed the loan we agreed to it. How do we prove this?

 

Just to give you an idea of the people that worked at the branch, when I ran into trouble the same woman would ring me quite a lot trying to make me take on a loan with someone else to pay the debt off and the branch manager made an unannounced visit to my address whilst I had visitors and spoke quite loudly so that the others would hear my details. He was quite intimidating to be honest.

 

Sorry if there are similar threads, I did try to search, but I don't use this section often as this is the only loan I am 100% certain they have mis-sold the PPI on.

 

Thanks, Lee.

[ims21]

Standard procedure applies...

 

fos questionnaire and ideally a spreadsheet of claim.

 

Have you got the agreement and record of payments made?

[lee79]

Thanks for the reply.

Not got those yet due to the way the PPI was added and thought maybe it was a no go. I know what I'd think in their place.

[lee79]

Had a letter back today from the FOS regarding a different claim against HSBC. Basically it came down to our word against theirs. And because the advisor didn't write down our concerns regarding the PPI they went with HSBC. So it seems chasing this one would be a waste of time because I doubt that they would have wrote down that they told me that having PPI would increase my chances of getting the loan.

[ims21]

The decision was probably made by an adjudicator.

 

You can always request that this is reviewed by an ombudsman and stress the point that it is not your problem that the advisor did not make notes. Make it plain that you were told that taking PPI increased your chances of a loan and because of your circumstances and needing the money you felt you had to take it.

 

You can tell fos that you felt that the bank and advisor took advantage of you knowing your position.

 

Don't give up just yet

[dfr200764]

I had a loan with Future Mortgages (which are handled by Citi Financial) but think if there was any PPI it was well before the date when finance became regulated by the FSA ?