Urgent refund cfo

[gibbo2003]

Hi all .

Over the bank hol I have had over £500 taken from my bank account from CFO when I already have a debt plan set up and agreed with the CCCS and them.

 

The bank have told me I have to speak to the company to get it back

but I know they wont simply refund and it is my rent and council tax money they have taken.

 

Can anyone suggest what action I should take as I have tried to email CFO this morning

and had no reponse yet and need the money back urgently to avoid being evicted or in rent arreas.

 

I have proof they have accepted my debt plan payments over the last 3 months. thanks Emma

[gibbo2003]

I have now spoken to Capital Finance One and they have said because i applied for a loan and a broker passed their details onto them they have used my details to clear my account of £588.00

 

They have point blank refused to refund the money when I need it for rent and tax payments..

 

I have spoke to the bank and they have said they cant do anything until the payments have cleared from my account:...

 

I have also received this email ...

 

Good Afternoon

Thank you for your email.

Your account with us is now settled and closed. The last payment made to us was on 27th April 2012.

Should you have further queries regarding your account please email or call collections on 0208 045 1382.

Kind Regards

Frankie

CFO Collections Team

Can anyone suggest how I can play this with CFO so they refund me urgently?

[dx100uk]

Your bank are WRONG.

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card

details to a company and authorise

them to take regular payments from

your account, such as for a gym

membership or magazine subscription,

it is known as a ‘recurring transaction’

or ‘continuous payment authority’.

These are often confused with direct

debits, but do not offer the same

guarantee if the amount or date of the

payment changes.

In most cases, regular payments can

be cancelled by telling the company

taking the payments. However, you

have the right to cancel them directly

with your bank or card issuer by telling

it that you have stopped permission for

the payments. Your bank or card issuer

must then stop them – it has no right to

insist that you agree this first with the

company taking the payments.

Be aware, though, that you will still be

responsible for paying any money that

you owe.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

dx

[BornThisWay]

I think there is a very important lesson to be learned here. If you apply for a payday loan your bank and card details will, apparently, be shared with every payday company out there. This gives an opportunity for PD companies to whom you owe money - and in my case those you don't (CFO) - can help themselves to money from your account.

 

It is all very well to say that the money can be reclaimed by your bank, but I have waited for this for 6 weeks now - I presume it will happen but 6 weeks is no good if you have urgent bills to pay.

 

It is vitally important, if you need another PD loan - to only approach loan companies - NOT BROKERS. Goodness knows how these brokers get round the Data Protection Act but they can, and will, share your details with absolutely everyone and that includes bank details. The prospect of that is horrendous.

 

And even if you do use a loan company - make sure they have no links whatsoever with companies you have used before.

[drop47]

Spot on Born this way. So many of them are linked and it can be quite difficult to work out which ones are connected. For example i applied for a loan with swift (i think) and cfo. Website came up.