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AOL/AOL Talk cancellation fee


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Due to problems with getting incoming calls I want to leave AOL Talk and also AOL although I have no complaint with the broadband service, but they say if I leave before January they will charge £68.

I want to leave because they are not providing acceptable telephone service.

I have my answerphone set to cut in at 7 rings, and 3 minutes for message recording.

It cuts in at 2 rings and the caller is told they cannot leave a message.

It is not my phone, when this started happening I bought a new one and it's exactly the same.

The message people are getting is not one I have recorded nor is it one of the standard messages

stored in the phone, so it can only be coming from Aol Talk.

Because of this I don't think they can justify the £68 charge. They are actually losing us money. My husband's customers (and prospective customers) are not able to get in touch unless by mobile which he can't always answer or they don't want to pay the extra charge involved in calling a mobile.

 

The new provider will handle all the changeover details but how do I get Aol to at least reduce that charge?

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