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M&S Sofa problems


jerrymouse
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Please can anyone advise me with a problem with an M&S sofa problem. I had the sofa and chair delivered on 15 May 2012 .

 

Within a couple of weeks it became apparant that the sofa cushions were 'sagging' especially on the right hand side. I phoned their customer services dept and also sent a letter of complaint , I was advised to send a cushion back for testing which I did and M&S agreed that they were not up to specification and have replaced the cushion inners

 

However the right hand side of the sofa is still sagging compared to the left hand side. They sent out an 'independent' ( ha joke as hes employed on behalf of the company) technician from FIRA yesterday who insisted the springs across the sofa are fine but I totally disagree as there is still much more 'sag' on the right compared to the left

 

Can anyone tell me what my rights are please as this is driving me nuts

 

Thank you x

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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