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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lg Blu-ray player no luck with fixing it ***Resolved***


aaronskinner2207
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Hi arron

 

I think that should be sufficient, write to Comets Adviser, explain that they (L.G.) said it is easy to pick up the fault, send her a copy of the LG E-mail. Explain to her that Comets have had two opportunities to diagnose and repair the fault, now you require a refund otherwise you will take action to recover your monies. Also write that the product shouldn't have failed within a couple of months of purchase, quote the SOGA bits. Ask if the product was tested by Comets before you purchased it and if it was tested on what date was it tested?

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Update...

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

 

Thank you for allowing us to be of service to you.

 

Response (xxxxxxxxxxx) 02/07/2012

 

Dear xxxxxxxxxxxx

 

Thank you for your email. I am very sorry to learn that you have been having problems with your LG Blue Ray player.

 

I have today spoken to LG regarding the fault and am pleased to advise you that they have given authorisation for a replacement.

 

Please can you return your faulty player, together with the manual and receipt to the Ipswich store quoting MSQ number 8348578 and the store will be very happy to exchange this item.

 

Once again, please accept my apologies for any inconvenience caused by this matter.

 

Kind regards

 

 

 

xxxxxxxxxxxxxxxxxxxxx

Comet Customer Care Advisor

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Hi aaron

 

What do you want to do? What are they going to do about the inconvenience, 5 visits to the store / being without it for quite a long period (in repair)? How are they going to compensate you? I'd get back to her on those points.

 

Update...

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

 

Thank you for allowing us to be of service to you.

 

Response (xxxxxxxxxxx) 02/07/2012

 

Dear xxxxxxxxxxxx

 

Thank you for your email. I am very sorry to learn that you have been having problems with your LG Blue Ray player.

 

I have today spoken to LG regarding the fault and am pleased to advise you that they have given authorisation for a replacement.

 

Please can you return your faulty player, together with the manual and receipt to the Ipswich store quoting MSQ number 8348578 and the store will be very happy to exchange this item.

 

Once again, please accept my apologies for any inconvenience caused by this matter.

 

Kind regards

 

 

 

xxxxxxxxxxxxxxxxxxxxx

Comet Customer Care Advisor

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