Hi I got refund instead of exchange thanks for all help peeps

Update... If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Response (xxxxxxxxxxx) 02/07/2012 Dear xxxxxxxxxxxx Thank you for your email. I am very sorry to learn that you have been having problems with your LG Blue Ray player. I have today spoken to LG regarding the fault and am pleased to advise you that they have given authorisation for a replacement. Please can you return your faulty player, together with the manual and receipt to the Ipswich store quoting MSQ number 8348578 and the store will be very happy to exchange this item. Once again, please accept my apologies for any inconvenience caused by this matter. Kind regards xxxxxxxxxxxxxxxxxxxxx Comet Customer Care Advisor

ok will do and let u know of out come

LG. Dear xxxxxxxxxxx As discussed with one of our agents on the phone, we can confirm that after your description listed below of the issues you are experiencing there is a fault with the pick up assembly of your BD550. Fault Description: Unit no longer reading any media (DVD/BD/CD) and when it tries, the unit makes a loud grinding noise and displays "ERROR" Best regards, Tom TV, Media & IT Product Support LG Electronics UK Helpdesk ---------------------------------- LG Customer Services UK: 0844 847 5454 Ireland: 0818 27 6954 Mon-Fri 8am to 8pm Sat 9am-6pm Sun 11am-5pm

ok will do this now

Update, Just phone Lg and they said it has a (pick up fault) with it,and they cant understand how the team at comet are missing this when its sent off?

update, just phoned LG and they said straight away it has a (pick up fault) and they can`t understand how the comet team are missing this fault when its being send of???

lg bd550

That is such a joke cant believe im gonna be stuck with this and out of pocket

Update... Got this email today,Also the player has now stopped playing dvds.completely no good to me. Dear xxxxxxxxxxxxxxxxxxx I was very concerned to read about the problems that you have experienced when visiting our Ipswich store. It is most disappointing to receive letters such as yours, especially as we have invested in an ongoing staff-training programme. All of our colleagues work extremely hard to make sure our customers feel welcome in our stores and receive the very best service when shopping with us, I am therefore very disappointed to hear that you feel that we have let you down. I have had a reply from the Manager and he states that the unit has been away twice with no fault found on both occasions. The store advised you that there are different types of Divex files that was why they asked you to bring them in to test. Our store managers have the final say about all in-store decisions. They are fully trained in all aspects of our company policies and possess high levels of business knowledge. I have looked into the circumstances of what happened and in this case, endorse the decision of the store manager. I appreciate that this is not the response you were looking for and I apologise for any inconvenience this has caused. I do hope that this will not deter you from shopping with us again in the future. Regards, xxxxxxxxxxxxxxxxxxxxxxx Customer Care Advisor

Will do-must go cut grass before it rain lol

Thanks Martin !!! also just added update

Update ... I got this email today. Dear Mr Skinner I have sent a copy of your email to my office for them to complete a full investigation into the matter, of which we will endeavour to respond no later than 3 working days. If we are unable to give a complete response within this time we will contact you direct with an update on the situation. In the meantime if you need to discuss anything urgently our contact number is 01482 592442. Thanks for taking the time to write. Bob Darke

update... picked up player from comet and its not even playing normal dvds now . Still need address people so i can send letter to the director thanks peeps

was paid with cash that time unfortunately and just a update it was a off the shelf item no box etc but still 1 years warranty